Senior Customer Experience Systems Associate

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $110k - $147k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Instacart

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🍽️ Food & Beverage

📦 Logistics

🛍️ eCommerce

💰 $232M Venture Round on 2021-11

Food & Beverage • Logistics • eCommerce

Instacart is a company that offers a flexible approach to work while transforming the grocery industry. It provides an essential service by delivering groceries and household goods to customers' doors in as little as 30 minutes. Instacart offers safe and flexible earning opportunities to personal shoppers and tackles challenges such as rerouting deliveries during snowstorms and connecting customers with coupons and deals. It aims to be the operating system for the grocery industry, thus helping customers save time for other activities. Instacart emphasizes diversity, equity, and belonging in its work culture.

📋 Description

• Analyze CRM data to discover trends and insights that inform business decisions • Guide data migration and integration with other systems to maintain seamless workflows • Manage business requirements and process optimization for CRM workflows • Define and implement maintenance procedures for efficient and consistent database design • Develop information protocols to enhance data security and prompt system upgrades • Maintain the backlog for Salesforce Service Cloud changes tied to agent and system efficiency • Collaborate across CX teams to coordinate and validate proposed tooling improvements • Track and analyze business value and risk for CRM initiatives • Design and deliver regular reports to stakeholders to monitor CRM data quality • Analyze and develop systems and workflows for customer relationship tools

🎯 Requirements

• Master’s degree in Data Science, Information Systems, or related field (or foreign equivalent) • 2 years of experience in the job offered or related • 2 years of experience working with Salesforce Service Cloud, HubSpot, or other CRM platforms • 2 years of experience developing process optimization methods for CRM workflows • 2 years of experience in CRM data quality monitoring, analysis, and management • 2 years of experience coordinating tooling improvements across teams • 2 years of experience designing CRM-related reports and dashboards

🏖️ Benefits

• Flexible work location: home, office, or coffee shop • Regular in-person events • New hire equity grant • Annual refresh grants • Market-competitive compensation and benefits