Customer Care Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $40k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kiavi

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

💼 Consulting

🏥 Healthcare

🏗️ Construction

💰 $158M Debt Financing on 2023-01

Consulting • Healthcare • Construction

Kiavi is a technology-driven financial company that provides fast and reliable financing solutions for real estate investors. Specializing in short-term 'fix-and-flip' loans, rental property financing, and new construction loans, Kiavi empowers both emerging and experienced real estate investors by offering competitive rates, high leverage, and efficient processes. With the use of an advanced technology platform, Kiavi simplifies and accelerates the loan application and approval process, allowing investors to manage their investments with ease and confidence. The company operates across multiple states and offers various resources to support investor growth.

📋 Description

• Resolve incoming customer inquiries and requests related to mortgage loans • Reach out to borrowers to resolve issues with payments and payment accounts • Work with servicing teams to identify borrowers at risk of default and determine the best approach • Document all customer interactions in Kiavi’s system of record • Process payoff and verification of mortgage • Complete transactions associated with monthly payments, loan modifications, refinances, and payoffs • Serve as the first point of contact for customers and handle incoming inquiries and requests

🎯 Requirements

• Bachelor’s Degree • Ability to build relationships and work closely in a team environment • Ability to understand customer issues and own each issue through resolution • Knowledge of Excel or equivalent spreadsheet experience and Microsoft Office • Knowledge of TCPA, FDCPA, and mortgage-related CFPB guidelines preferred • Knowledge of tax, escrow analysis, mortgage insurance, and hazard insurance is a plus • Experience with Salesforce or a related platform is a plus • Completion of secure identity verification using biometric and device validation • Employment eligibility verification for all new hires via E-Verify

🏖️ Benefits

• Medical, Dental, and Vision Insurance: free employee-only coverage; heavily discounted dependent premiums • Health Savings Account (HSA) with annual employer contributions of $1,000 for individual coverage and $2,000 for dependents • Short-term and long-term disability insurance • Group life and AD&D insurance with coverage at 1x annual salary • Remote work policy • One-time office setup reimbursement of up to $500 for remote workers • Monthly $85 stipend for internet and phone expenses for remote workers • Flexible Time Off with no strict limits, subject to manager approval • Up to 8 weeks of paid medical or caregiver leave • 12 weeks of paid maternity/paternity leave • Short-term disability leave for birthing mothers • 401(k) plan managed by Fidelity • Company match of 100% of contributions up to 3% of compensation or $8,000, whichever is less • Immediate vesting of employer contributions • Competitive benefits and perks