Pearson VUE
1001 - 5000 employees
Founded 1994
💼 Consulting
🏥 Healthcare
📦 Logistics
Consulting • Healthcare • Logistics
Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.
Associate, Customer Service
Job not on LinkedIn
🔥 0 minutes ago
🔔 Pennsylvania – Remote
💵 $20 - $21 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
👻 Ghost score 0%
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Pearson VUE
1001 - 5000 employees
Founded 1994
💼 Consulting
🏥 Healthcare
📦 Logistics
Consulting • Healthcare • Logistics
Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.
📋 Description
• Generate approval, denial, and renewal letters for courses and providers • Distribute approval, denial, and renewal notices via email • Handle incoming inquiries from providers, licensees, and clients through calls, chats, and emails • Update contact information • Enter and remove course credits when required • Answer incoming calls from agents and providers • Perform other duties as assigned
🎯 Requirements
• 5 + years experience with customer service in a business environment • Strong working knowledge of Microsoft 365 • Strong proficiency in Excel and Word is required • Excellent oral and written communication skills • Excellent organizational skills, time management and multi-tasking skills • Ability to work independently • Excellent customer service skills, patience and effective team working skills • Ability to interact in a professional manner with various levels of management and with clients • Must be available to work 09:30 AM - 06:00 PM EST
🏖️ Benefits
• Information on benefits can be found here
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