IT User Support Specialist I

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $37.7k - $60.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Atlantic Union Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1902

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Atlantic Union Bank is a financial institution based in Virginia, offering a comprehensive suite of banking services including checking accounts, savings accounts, personal and business loans, credit cards, and wealth management solutions. With roots tracing back to 1902, the bank is committed to providing fair financial solutions and honest advice, aiming to create opportunities for families and business owners within the community. Through both online and physical branches, Atlantic Union Bank strives to enhance the banking experience for its customers and supports local initiatives.

📋 Description

• Provide day-to-day technical support to teammate end users • Respond to and diagnose technical problems through discussions with users • Troubleshoot, rectify faults, and escalate problems • Resolve users’ problems, queries, or complaints effectively and promptly • Assist with hardware and software evaluation • Recommend upgrades or improvements to IT infrastructure • Support personal computers, servers, mainframe applications, data/voice networks, and ERP systems • Acquire, install, and upgrade PC components and software • Coordinate with internal support and operations groups and/or vendors to resolve problems • Provide real-time ERP systems support, problem identification, and user training • Perform other duties as assigned

🎯 Requirements

• Typically requires little to no experience or advanced education • Provides day-to-day technical support for hardware and software-related systems • Troubleshooting, fault rectification, and problem escalation • Ability to diagnose problems through discussion with users • Ability to provide timely resolution of user problems, queries, or complaints • Ability to assist in hardware and software evaluation and recommend IT infrastructure upgrades or improvements • Must comply with drug-free workplace requirements

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability coverage • Paid time off • Retirement savings through a 401(k) plan • Wellness resources • Incentive compensation, bonuses, or other variable compensation may be available for certain positions, subject to applicable plans and performance criteria