Customer Service Banking Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CSI

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1965

💳 Fintech

🏦 Banking

🔒 Cybersecurity

💰 Private Equity Round on 2024-01

Fintech • Banking • Cybersecurity

CSI is a technology company specializing in modern banking solutions, offering products such as core banking software, digital banking, payment processing, and managed cybersecurity services. Their integrated solutions also include advisory services focused on financial crimes compliance and mitigation. CSI aims to empower financial institutions to thrive in a digital landscape while enhancing customer experience and operational efficiency.

📋 Description

• Respond to helpdesk tickets promptly, prioritize incoming issues, develop effective workarounds, and clearly communicate resolutions • Research tools, documentation, and data to diagnose complex production-level issues, identify root causes, and drive resolutions • Handle incoming calls and chats professionally, friendly, and with a resolution-focused approach • Collaborate with Product, QA, Development teams, and vendors to address systemic issues • Follow CSI and Apiture policies, standards, and procedures for accuracy, security, and compliance • Create, update, and maintain Support knowledge-base content • Identify trends and partner with the Product team to improve the Apiture Digital Banking platform • Perform other duties as needed to support team and organizational success

🎯 Requirements

• Associate's degree or equivalent relevant experience • 2+ years of customer support experience working directly with customers in a support or service capacity • Excellent communication and organizational skills • Strong written and verbal communication skills • Ability to thrive in a fast-paced environment requiring constant prioritization • Ability to remain effective under pressure and navigate tight deadlines • Ability to make decisions and exercise discretion when appropriate • Banking/Fintech experience preferred • Comfortable with technology and open to learning and adopting new tools • Applicants must be authorized to work in the United States without the need for sponsorship now or in the future

🏖️ Benefits

• Competitive salary • Eligibility for incentive awards based on both individual and business performance • Comprehensive range of benefits