Customer Care Representative I

🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vitalant

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1943

🏥 Healthcare

🤝 Non-profit

Healthcare • Non-profit

Vitalant is a national nonprofit organization that collects and provides blood, platelets, plasma and related transfusion services to hospitals and patients across the United States. With about 115 donation centers nationwide and service to roughly 900 hospitals, Vitalant runs blood drives, donor services (including a mobile app and eligibility screening), volunteer and hosting programs, a foundation for financial contributions, and conducts or supports scientific research in transfusion medicine. The organization focuses on recruiting donors, managing blood collection and processing, and distributing blood products to meet hospital demand.

📋 Description

• Address donor inquiries and provide scheduling assistance through website interactions, live chat, social media, email, and phone • Investigate, diagnose, and troubleshoot donor inquiries and issues • Offer suitable solutions and alternatives while adhering to response times and guidelines • Cultivate lasting relationships with donors and prospective donors through website, chat, text, email, and phone • Identify recurring system or application issues and escalate them to the leadership team • Resolve escalated issues related to the donor portal, donor store, and website troubleshooting • Assist with donor scheduling • Monitor and analyze customer feedback

🎯 Requirements

• High school diploma or GED • Proficient computer skills • Two years of customer service experience required • One year of technical customer service support preferred • One year of text, chat, social media customer support preferred

🏖️ Benefits

• Medical, dental, and vision insurance • 401K + 5% company match • Tuition assistance up to $5k per year • Free basic life and AD&D insurance • Free short-and-long-term disability insurance • Paid time off • Employee Resource Groups • Recognition and perks