Customer Support Specialist I

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $60k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teamworks

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $235M Series F - Teamworks on 2025-06

Consulting • Healthcare • Logistics

Teamworks is a SaaS "Operating System for Sports" that unifies communication, roster and personnel management, scheduling, performance, coaching, compliance, inventory, nutrition, and other operations for professional, collegiate, Olympic/NGB, and military/tactical teams. The platform centralizes workflows, file sharing, automated processes, and AI-driven analytics (Teamworks Intelligence) to inform talent acquisition, roster construction, athlete evaluation, and game strategy. Teamworks serves thousands of teams and hundreds of collegiate departments and professional organizations worldwide, helping organizations coordinate staff and athletes, streamline operations, and improve performance.

📋 Description

• Become deeply knowledgeable about the Teamworks financial product suite and technologies used to troubleshoot and prioritize issues • Understand customers' challenges and needs to troubleshoot and solve complex problems promptly and courteously • Manage a queue of cases, prioritizing issues based on severity and customer impact • Fulfill technical requests such as form conversions, ticket submission, data uploads, and account configuration • Handle sensitive information and enforce data security measures • Coordinate with internal stakeholders to improve products and meet customer needs • Answer simple and complex financial transaction questions accurately and efficiently • Analyze merchants' payment-related issues, assist with disputes, and provide sustainable solutions • Understand and explain the complete transaction cycle to internal and external stakeholders

🎯 Requirements

• Bachelor's degree • 2+ years of experience in a customer-facing role • Availability and willingness to provide coverage on evenings and weekends • West coast timezone preferred • Experience in the athletics industry preferred • Knowledge of NIL and the current collegiate athletic landscape preferred • History of working with athletic camp payments or university/college payments preferred • Experience working for a payments-based company such as credit card processing, e-wallet, digital goods, banking, or other payments-related businesses preferred • Legal right to work in the indicated location without requiring employer sponsorship now or in the future

🏖️ Benefits

• Compensation framework designed to attract, retain, and reward top performers • Pay-for-performance compensation • Career growth and advancement opportunities • Opportunity to contribute to game-changing innovations • Opportunity to build long-term financial security • Equal opportunity employer • Reasonable accommodations during the hiring process