IT User Support Specialist I

🔥 2 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $37.7k - $60.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Atlantic Union Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1902

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Atlantic Union Bank is a financial institution based in Virginia, offering a comprehensive suite of banking services including checking accounts, savings accounts, personal and business loans, credit cards, and wealth management solutions. With roots tracing back to 1902, the bank is committed to providing fair financial solutions and honest advice, aiming to create opportunities for families and business owners within the community. Through both online and physical branches, Atlantic Union Bank strives to enhance the banking experience for its customers and supports local initiatives.

📋 Description

• Provide day-to-day technical support to teammate end users • Respond to and diagnose problems through discussion with users • Troubleshoot, rectify faults, and escalate problems • Resolve users’ problems, queries, or complaints effectively and promptly • Assist in evaluating hardware and software • Recommend upgrades or improvements to IT infrastructure • Perform other duties as assigned

🎯 Requirements

• Typically requires little to no experience or advanced education • Day-to-day technical support for hardware and software-related systems • Troubleshooting, fault rectification, and problem escalation • Effective and timely resolution of users’ problems, queries, or complaints • Hardware and software evaluation • Recommending upgrades or improvements to IT infrastructure

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability coverage • Paid time off • Retirement savings through a 401(k) plan • Wellness resources • Incentive compensation, bonuses, or other variable compensation for eligible positions, subject to applicable plans and performance criteria