Senior Vendor Operations Associate

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $78k - $99k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

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Instacart

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🍽️ Food & Beverage

📦 Logistics

🛍️ eCommerce

💰 $232M Venture Round on 2021-11

Food & Beverage • Logistics • eCommerce

Instacart is a company that offers a flexible approach to work while transforming the grocery industry. It provides an essential service by delivering groceries and household goods to customers' doors in as little as 30 minutes. Instacart offers safe and flexible earning opportunities to personal shoppers and tackles challenges such as rerouting deliveries during snowstorms and connecting customers with coupons and deals. It aims to be the operating system for the grocery industry, thus helping customers save time for other activities. Instacart emphasizes diversity, equity, and belonging in its work culture.

📋 Description

• Monitor BPO vendor performance daily, surface KPI variances, and conduct root cause analysis • Maintain and improve scorecards, dashboards, and operational trackers • Coordinate onboarding, milestone tracking, and off-boarding with BPO partners • Escalate complex vendor issues to appropriate stakeholders • Support quality and training programs through nesting coordination and QA trend reporting • Advance cross-team initiatives and Vendor Management strategy projects • Prepare stakeholder materials, conduct process compliance reviews, and contribute to projects

🎯 Requirements

• Bachelor's degree in business, economics, operations, or a related field, or equivalent practical experience • 2 to 4 years of experience in project coordination, customer support operations, or BPO-related roles • Demonstrated data analysis skills and ability to translate data into actionable insights and recommendations • Strong written and verbal communication skills, including presenting to peers and external vendor stakeholders • Ability to manage multiple priorities in a fast-paced, evolving environment • Strong organizational skills and attention to detail • Willingness to travel approximately 25% domestically and internationally • Availability to work Eastern Time Zone business hours • SQL or data querying tools familiarity preferred • Salesforce or similar CRM experience preferred • Experience supporting nesting, training coordination, or QA programs in a BPO environment preferred

🏖️ Benefits

• Flexible choice of work location: home, office, or coffee shop • Regular in-person events • New hire equity grant • Annual refresh grants • Market-competitive compensation and benefits based on work location