Billing Coordinator

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InStride Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🛡️ Insurance

🏥 Healthcare

💰 $26M Venture Round on 2022-10

Consulting • Insurance • Healthcare

InStride Health is a provider of specialty outpatient care for pediatric anxiety and OCD, focused on children, teens, and young adults aged 7 to 22. The company offers a research-based clinical model developed at a Harvard-affiliated medical school. InStride Health provides a dedicated care team, personalized treatment plans including individual therapy, family therapy, exposure coaching, and medication management. They aim to help young people face their fears, build resilience, and support families. The service is covered by most major insurances and available in several states such as CT, MA, ME, NH, NJ, NY, OH, PA, RI, and VA.

📋 Description

• Review clinical documentation to support accurate and timely charge entry in the billing system according to payor requirements • Monitor missing or delayed charges and support timely submission within payor filing limits • Submit insurance claims and monitor claim status • Identify and correct claim errors, rejections, and denials • Investigate, correct, resubmit, and follow up on denied claims • Identify billing denial trends and contribute observations to improve clean claim rates and reimbursement outcomes • Serve as a billing point of contact for families, explaining insurance processing, copays, deductibles, and balances • Assist with self-pay billing, patient statement cycles, and individualized payment plans • Support accounts receivable monitoring through reporting, reconciliation, and audit activities • Use billing and financial reports to manage daily workflows and prioritize follow-up tasks • Partner with Patient Experience, Authorization & Eligibility, and clinical teams to resolve coverage questions and support billing education • Maintain accurate patient accounting records while adhering to HIPAA and data privacy policies • Support billing audits and process-improvement projects

🎯 Requirements

• 1–3 years of healthcare billing experience; behavioral health or telehealth experience strongly preferred • Bachelor’s degree in business, healthcare administration, or a related field preferred • Working knowledge of insurance payor policies, billing guidelines, and claims submission requirements • Familiarity with CPT and ICD-10 codes and their impact on billing and reimbursement • Experience with billing platforms; Mahler, Apero, or similar RCM software preferred • Proficiency in Google Workspace or Microsoft Office, particularly spreadsheets • Exceptional attention to detail and organization; ability to manage multiple priorities in a fast-paced environment • Clear written and verbal communication skills, including explaining complex insurance concepts to families • Ability to work independently while seeking guidance when needed • Collaborative, customer-service-oriented approach when supporting patients and families • Previous medical billing or coding experience preferred • Behavioral health billing background preferred • Startup or entrepreneurial experience preferred • Experience running billing and claims reports preferred • Passion for mental health and expanding access to care preferred

🏖️ Benefits

• 401k with match • Flexible PTO • Paid holidays • Paid service days • 4 week paid sabbatical • 12 week paid parental leave • Health benefits starting on your first day • Fully virtual work from home • Periodic in-person retreats • Opportunity to join a mission-driven company • Opportunity to work with talented and experienced team members