Principal Business Operations Manager

🕒 March 28

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

⚙️ Business Operations

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Instructure

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📚 Education

☁️ SaaS

🤝 B2B

💰 Private Equity Round - Instructure on 2024-07

Education • SaaS • B2B

Instructure is an education-technology company that builds cloud-based learning and assessment platforms, best known for Canvas LMS. It provides an integrated ecosystem of SaaS products and services — including learning management, standards-aligned assessment (Mastery), credentialing and records (Parchment), analytics, and tools for K–12, higher education, and business/government training. Instructure focuses on student success, partner integrations, and scalable solutions for institutions and organizations to deliver, assess, and credential learning.

📋 Description

• Lead and manage complex operational projects from conception to completion, ensuring timely delivery and measurable impact. • Analyze existing business processes, identify inefficiencies, and design and implement solutions for optimization and automation. • Develop and monitor key performance indicators (KPIs) and operational metrics to track progress, identify trends, and inform strategic decision-making. • Collaborate closely with senior leadership across various departments (e.g., Sales, Marketing, Product, Engineering, Finance) to align operational strategies with overall business objectives. • Drive the adoption of best practices in operational management and continuous improvement methodologies (e.g., Lean, Six Sigma). • Facilitate cross-functional communication and collaboration to ensure seamless execution of operational initiatives. • Prepare and present detailed reports and recommendations to executive stakeholders, summarizing project status, performance, and strategic implications. • Mentor and guide junior team members, fostering a culture of operational excellence and continuous learning. • Evaluate and recommend new technologies and tools to enhance operational capabilities and productivity. • Manage vendor relationships and evaluate third-party solutions to support operational needs.

🎯 Requirements

• Bachelor's degree in Business Administration, Operations Management, Finance, or a related quantitative field. Master's degree (MBA) preferred. • 10+ years of progressive experience in business operations, strategic operations, or management consulting, preferably within the SaaS or technology industry. • Proven track record of successfully leading and executing complex operational projects that delivered significant business impact. • Expertise in process improvement methodologies (e.g., Lean, Six Sigma) and change management principles. • Strong analytical skills with the ability to interpret complex data, identify trends, and make data-driven recommendations. • Exceptional communication and interpersonal skills, with the ability to effectively influence and collaborate with stakeholders at all levels. • Advanced proficiency in project management software, data analysis tools (e.g., SQL, Tableau, Excel), and CRM/ERP systems (e.g., Salesforce). • Demonstrated ability to think strategically, solve complex problems, and adapt to a fast-paced, dynamic environment. • Strong leadership capabilities with experience in mentoring and developing team members. • Prior experience working in an agile environment is a plus.

🏖️ Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success. • Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location. • Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs. • Comprehensive wellness programs and mental health support • Annual learning and development stipends to support your growth • The technology and tools you need to do your best work • Motivosity employee recognition program • A culture rooted in inclusivity, support, and meaningful connection