Customer Care Retention Specialist

🔥 3 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $26 - $39 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Insulet Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🔧 Hardware

Healthcare • Hardware

Insulet Corporation is a medical device company headquartered in Acton, Massachusetts, best known as the maker of Omnipod, a line of tubeless, wearable, Pod-based insulin management systems that provide continuous insulin delivery and automated insulin delivery (Omnipod 5). Founded in 2000, the company develops, manufactures, and distributes connected insulin pumps globally, serving over 600,000 customers in 26 countries and reporting $2. 7B in 2025 revenue. Insulet emphasizes engineering next‑generation medical devices, research and development to simplify diabetes management, and sustainability and community impact across its operations.

📋 Description

• Proactively engage existing customers to strengthen their relationship with the Omnipod brand • Initiate outbound calls, emails, and other communications to assess satisfaction and address concerns • Establish and nurture trust-based customer relationships • Provide information on Omnipod product updates, features, and diabetes-management resources • Resolve customer concerns by collaborating with relevant teams • Identify opportunities to upsell or cross-sell products and services • Collaborate with Customer Care leadership and Insulet franchise owners on retention strategies • Follow call scripts and adapt to customer responses • Meet or exceed established Customer Care KPIs • Maintain detailed customer interaction and outcome records in Salesforce activities and campaigns

🎯 Requirements

• High School diploma • 4+ years of Customer Service-related support, Health Care environment, Pharmacy channel or other relevant experience • Excellent problem-solving abilities and a proactive mindset • Knowledge of diabetes management is a plus • Strong communication and interpersonal skills, with a focus on empathy and active listening to engage with sensitive healthcare topics/customer situations • Bachelor’s Degree preferred • Experience as a Quality Evaluator in a Contact Center preferred • Ability to effectively deal with people at all levels inside and outside of the Company • Ability to work independently while contributing to team goals • Proficiency with Microsoft Office (intermediate Word, basic Excel)

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • Additional employee wellness programs • Incentive compensation may be available • 100% remote working arrangements; may work from home/virtually 100% or hybrid on-site/virtual as desired