Customer Care Specialist

🔥 1 minute ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Integrated Home Care Services, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 B2B

Healthcare • Healthcare Insurance • B2B

Integrated Home Care Services, Inc. is an integrated home care benefits manager that coordinates and manages value-based home health services, durable medical equipment, and home infusion for patients and members on behalf of health plans and providers. It provides network development and credentialing, utilization management, claims adjudication, analytics, and a technology-enabled platform for referrals, real-time documentation, and 24/7 access to services, aiming to reduce costs, improve outcomes, and streamline administration for payers, providers, and patients.

📋 Description

• Coordinate healthcare services and ensure timely delivery of approved services and items for patients • Interact daily with patients, healthcare providers, home health agencies, DME providers, and health plans • Serve as a key liaison to facilitate smooth transitions of care • Maintain compliance with regulatory requirements • Enhance service delivery and patient satisfaction • Apply communication, problem-solving, and organizational skills in a fast-paced environment

🎯 Requirements

• Associate's degree OR equivalent experience • High school diploma or equivalent required • Associate or bachelor’s degree in healthcare administration or a related field preferred • 1–3 years of experience in customer service, healthcare coordination, or referral management • Experience working with health plans, home health agencies, or DME providers is a plus • Strong verbal and written communication skills • Excellent problem-solving and conflict-resolution abilities • Ability to multitask in a fast-paced environment while maintaining attention to detail • Proficiency in Microsoft Office Suite products, including Word and Excel • Knowledge of HIPAA, CMS, and healthcare regulatory requirements

🏖️ Benefits

• Medical, Vision, Dental, Short- and Long-term insurance • 6+ Days of Holidays Pay • 13 days of PTO • Employer paid life insurance • 401K with employer contribution • Wellness program with reward incentives • Employee recognition and reward programs • Comprehensive paid training program