Enrollment Operations Specialist

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $23 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Integrity Marketing Group LLC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2006

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Integrity Marketing Group LLC is a unique company that leverages technology, data, and a personal touch to enhance the insurance and financial services experience. By innovating holistic solutions, Integrity helps individuals protect their life's financial aspects and health comprehensively. The company's omnichannel platform simplifies the process of securing insurance and financial services, connecting carriers and consumers from marketing through distribution. Integrity uses proprietary technology, industry-leading data analytics, and strategic partnerships to offer world-class service to consumers, agents, and advisors. As an employee-owned company, Integrity values family, service, and ethical business practices.

📋 Description

• Review and process consumer enrollment, termination, and cancellation requests • Identify and resolve enrollment errors, discrepancies, and missing information • Follow established processes for enrollment activity and sensitive consumer information • Contact consumers when additional information or action is required • Research issues and coordinate with internal teams • Escalate complex or high-risk issues with clear documentation • Maintain accurate enrollment records and communications in Zendesk or similar systems • Identify recurring issues and communicate trends or process gaps to management • Support the Enrollment Operations team during high-volume periods • Process enrollment work accurately, consistently, and on time • Take ownership, document actions clearly, and escalate issues appropriately

🎯 Requirements

• Experience managing detailed, process-driven work where accuracy and timely execution were essential • Experience identifying discrepancies, researching issues, and determining or coordinating appropriate next steps • Experience following established processes and handling sensitive or confidential information • Experience maintaining accurate records and documenting actions and communications in business systems • Experience communicating directly with consumers or customers and coordinating with internal teams • Experience working independently in a high-volume environment with changing priorities • Experience using technology and digital tools to manage workflows, records, and communications, including learning new systems as needed • Preferred: experience in health insurance operations, broker services, member support, or enrollment processing • Preferred: experience with ACA enrollment, Healthcare.gov, Covered California, Zendesk or similar CRM/support platforms, and high-volume Open Enrollment environments • Preferred: experience working effectively in a fully remote environment • Preferred: experience in a startup, small business, or similarly fast-paced environment • Availability for 40 hours per week, Monday–Friday, 8:00am–4:00pm PST • Must remain through the December 31, 2026 CCA enrollment deadline

🏖️ Benefits

• Seasonal W-2 employment • Overtime eligible • Additional hours may be available during peak periods • Competitive compensation package • Benefits that support employees and their families • Professional opportunities and career advancement • Reasonable accommodations for qualified individuals with disabilities