Manager, Business Unit Success – Platform Adoption

🔥 0 minutes ago

🌾 Nebraska, Texas – Remote

🌾 Nebraska – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Integrity Marketing Group LLC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2006

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Integrity Marketing Group LLC is a unique company that leverages technology, data, and a personal touch to enhance the insurance and financial services experience. By innovating holistic solutions, Integrity helps individuals protect their life's financial aspects and health comprehensively. The company's omnichannel platform simplifies the process of securing insurance and financial services, connecting carriers and consumers from marketing through distribution. Integrity uses proprietary technology, industry-leading data analytics, and strategic partnerships to offer world-class service to consumers, agents, and advisors. As an employee-owned company, Integrity values family, service, and ethical business practices.

📋 Description

• Establish and manage a standardized onboarding program for business units migrating to the Contracting Platform • Lead implementation planning, readiness activities, stakeholder alignment, and go-live coordination • Define onboarding milestones, ownership, dependencies, decisions, risks, and escalation paths • Provide communication to business-unit leaders throughout the implementation lifecycle • Lead readiness assessments, data validation, workflow reviews, and standards alignment • Identify operational, process, and data gaps and coordinate remediation before launch • Coordinate training for business-unit users, agents, agencies, and internal support teams • Build and maintain repeatable training curricula, role-based guidance, learning materials, job aids, and onboarding resources • Lead support for process guidance, contracting-status support, issue triage, and platform education • Establish triage and escalation processes across Contracting, operations, Data, and technology teams • Promote consistent use of IntegrityCONNECT and IntegrityCONNECT Plus across business units • Gather user feedback and translate it into process, training, support, and platform improvement recommendations • Define and track onboarding, readiness, adoption, support, and user-experience success measures • Monitor trends, recurring issues, escalations, and adoption barriers • Develop and maintain SOPs, onboarding playbooks, implementation standards, training materials, and escalation guidance • Build the Business Unit Success framework for future Contracting Center of Excellence growth • Provide day-to-day direction, prioritization, coaching, and support for assigned team members • Create accountability for implementation deliverables, stakeholder communication, and service quality • Promote collaboration across operational, data, technology, and business-unit teams • Build team capability through documented standards, knowledge sharing, and ongoing development

🎯 Requirements

• Bachelor’s degree in Business Administration, Healthcare Administration, Operations, Organizational Leadership, Information Systems, or a related field preferred; equivalent work experience may be considered • Recommended 5–7 years of relevant experience in business operations, customer success, platform implementation, contracting operations, training, or adoption management • Recommended 2–3 years of experience leading projects, programs, or teams in a cross-functional environment • Experience supporting large-scale change, system adoption, process standardization, or operational transformation is strongly preferred • Experience leading platform onboarding, implementation, business operations, customer success, contracting operations, or a related function • Experience in insurance, healthcare, agent contracting, licensing, commissions, or distribution operations • Demonstrated experience managing cross-functional initiatives involving operational, data, technology, and business stakeholders • Experience building standardized onboarding, training, support, or adoption programs • Strong project-management and organizational skills, including the ability to manage priorities, dependencies, risks, and escalations • Ability to review operational workflows and data, identify gaps, and translate findings into practical action plans • Strong written, verbal, facilitation, and executive communication skills • Demonstrated ability to lead through influence and create accountability across multiple teams • Proficiency with Microsoft Excel, Word, PowerPoint, Teams, and project or issue-tracking tools

🏖️ Benefits

• Competitive compensation package • Benefits for employees and their families • Professional opportunities and career acceleration • Reasonable accommodations for qualified individuals with disabilities