Member Experience Associate

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Logo of Integrity Marketing Group LLC

Integrity Marketing Group LLC

5001 - 10000 employees

Founded 2006

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Integrity Marketing Group LLC is a unique company that leverages technology, data, and a personal touch to enhance the insurance and financial services experience. By innovating holistic solutions, Integrity helps individuals protect their life's financial aspects and health comprehensively. The company's omnichannel platform simplifies the process of securing insurance and financial services, connecting carriers and consumers from marketing through distribution. Integrity uses proprietary technology, industry-leading data analytics, and strategic partnerships to offer world-class service to consumers, agents, and advisors. As an employee-owned company, Integrity values family, service, and ethical business practices.

📋 Description

• Respond to and manage client inquiries via phone, email, and fax • Conduct web-based research on doctors and prescriptions • Make outbound calls for appointment confirmations and information verification • Build positive relationships with clients through collaboration and trust • Update and maintain the client CSR database • Process client claims • Advocate for clients through service challenge escalations • Handle other tasks and projects as assigned by the CRM

🎯 Requirements

• High School degree or equivalent • 2-4 years of relevant experience • Ability to multitask in a fast-paced environment • Prior customer service and/or administrative experience • Experience with the Microsoft Office suite, particularly Excel • Ability to learn proprietary computer systems • Excellent communication skills with emphasis on professionalism and attention to detail

🏖️ Benefits

• Competitive compensation package • Benefits for employees and their families • Professional opportunities and career acceleration • Reasonable accommodations for qualified individuals with disabilities

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