Forward Deployed Engineer

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🔥 0 minutes ago

⛰️ Colorado, Florida – Remote

⛰️ Colorado – Remote 🐊 Florida – Remote

💵 $95k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 0%

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IntelePeer

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

🤖 Artificial Intelligence

📡 Telecommunications

🔌 API

💰 $140M Private Equity Round - IntelePeer on 2024-07

Artificial Intelligence • Telecommunications • API

IntelePeer is a provider of rapidly deployable communications solutions and a Conversational AI Platform that enhances customer communications and support. The company offers Agentic AI capabilities that integrate with existing infrastructure, and provides no-code templates, low-code options, co-creation services, and developer APIs to accelerate time-to-value for businesses. IntelePeer targets enterprise and B2B customers seeking programmable communications, AI-driven interactions, and easy integration into their systems.

📋 Description

• Build, configure, test, and deploy AI voice agents for patient-facing healthcare interactions • Serve as Aqurio's internal SME for athenahealth and ModMed platform integrations • Manage athenahealth API subscription webhooks, department/provider mappings, patient matching, and appointment booking/cancellation logic • Leverage ModMed Developer APIs across EMA and gGastro to map specialty-specific workflows, procedure block scheduling, and intake requirements • Conduct technical discovery with practice administrators and clinical informatics leads across Dental, Eye Care, GI, and Urology domains • Design and implement bi-directional workflows against native PMS/EHR endpoints for slot discovery, locking, booking, confirmations, cancellations, and reschedules • Navigate intake and patient verification workflows, including duplicate checking, demographic validation, MPI rules, guarantor setup, and patient criteria • Write lightweight Python/TypeScript connectors, data transformations, and webhook listeners interfacing directly with ambulatory EHR APIs • Own end-to-end technical onboarding during customer pilots • Validate scheduling logic against live clinic calendars and resolve implementation edge cases • Contribute as an individual contributor; no supervisory duties

🎯 Requirements

• Bachelors in computer science or relevant industry • Prior experience in healthcare technology • Working knowledge of EHR/PM platforms • Understanding of HIPAA data handling requirements • Familiarity with IntelePeer SmartFlow, Genesys, Amazon Connect, Nuance, or similar CCaaS/CPaaS platforms • Hands-on experience with LLM-based agent development • Experience with prompt engineering and retrieval-augmented generation (RAG) patterns in production contexts • Experience with ASR/TTS configuration, telephony integration, DTMF handling, and latency-sensitive response tuning • Background contributing to team engineering standards, including testing frameworks, build checklists, documentation templates, or reusable component libraries • Applicants must be authorized to work for any employer in the U.S. • Must be able to perform sedentary work, occasional lifting/carrying/standing, frequent hand/eye coordination, computer work, speech communication, and hearing

🏖️ Benefits

• Unlimited Vacation for exempt employees • Paid Holidays • Competitive medical, dental & vision insurance for employees and their dependents • 401K Retirement Plan • Stock Options • Company-paid life insurance • Health & Flexible Savings Accounts • Cell phone, gym, and internet reimbursement • Paid Parental Leave • Tuition Reimbursement • Employee Assistance Program (EAP) • Free snacks (Denver, and or Fort Lauderdale) • Fun events (virtual and in-person)