Security Systems Technical Support

Job not on LinkedIn

🕒 August 6

🇺🇸 United States – Remote

💵 $25 - $29 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Interface Systems

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏨 Hospitality

📦 Logistics

Consulting • Hospitality • Logistics

Interface Systems is a leading provider of business security, actionable insights, and network connectivity solutions tailored for multi-location businesses. They offer a range of managed services such as remote video monitoring, virtual security, intrusion alarms, and intelligent voice-down systems. Interface Systems specializes in enhancing operational efficiencies by integrating advanced technologies like AI-powered video analytics and scalable network solutions, ensuring seamless compliance and network security. Their services are particularly focused on industries like retail, hospitality, and financial services, helping businesses safeguard assets, optimize operations, and improve customer experiences.

📋 Description

• Provide fault isolation, repair, and service restoration for business security services. • Provide real-time Level 2 support through ticket management applications, email, chat, and phone. • Support security incidents escalated by Level 1 teams and determine escalation validity. • Take ownership of valid escalations and resolve incidents; coach Level 1 agents when escalations are invalid. • Lead and manage technical communication cycles with customers, field resources, internal teams, and vendors. • Execute or guide logical security fault isolation with clients, third-party service providers, and field technicians. • Build and maintain enterprise-level client relationships. • Maintain contractual Service Level Agreements and conduct root cause analyses for outliers. • Recognize, identify, and prioritize support incidents according to business requirements, policies, and operational impact. • Act as a second point of contact for Interactive Video/Audio, Intrusion, CCTV, and Intercom lines of business. • Act as primary point of contact for Fire, Business Intelligence, Access Control, and Sonitrol lines of business. • Manage or assist with assigned projects and program components. • Coordinate with support leaders using Microsoft Planner for communication and task updates. • Respond to technical inquiries from staff, administrators, site personnel, and outside vendors. • Analyze open cases and chronic locations using logical troubleshooting across security/video equipment, carrier circuitry, customer wiring, hardware, software, and alarm-monitoring signal/video verification. • Proactively manage recurring problems and propose additions or changes to knowledge articles. • Support Fire Systems, Access Control, and CCTV platforms and configurations. • Provide weekend and off-hours support as required.

🎯 Requirements

• Minimum of 3 years of practical experience with a technology service provider providing technical support to Field Technicians and Customers. • Experience troubleshooting and repairing CCTV, Video, Two-Way Audio, Fire, Access Control, and Intrusion is a plus. • Working and practical knowledge of low-voltage installation and support is a plus. • Honeywell, DMP, and Bosch training and/or certification is preferred. • Thorough understanding of security fundamentals, associated platforms, devices, and configurations. • Technical proficiency with Fire Systems, Access Control, and all forms of CCTV, including HikCentral and iVMS. • Ability to lead and manage effective verbal and written technical communication cycles. • Ability to engage with technical personnel, management, operations, support, and field resources. • Ability to operate in a fast-paced environment and negotiate demanding client requirements. • Ability to recognize, identify, and prioritize support incidents. • Ability to work with cross-functional teams to drive fault isolation, diagnosis, and resolution. • Ability to apply logical process-of-elimination troubleshooting. • Ability to work Sunday–Thursday, 9:00 AM–6:00 PM CST, with schedule flexibility and weekend/off-hours support as required.

🏖️ Benefits

• For information about the perks and benefits of working at Interface, please check out our careers page. • Relentless support for customers • Caring for employees • Giving back to communities • Collaboration, commitment and fun company culture