Patient Appointing Services Supervisor

🔥 12 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $76k - $81k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 31 days.

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International SOS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1985

💼 Consulting

📦 Logistics

✈️ Travel

💰 Venture Round on 2007-12

Consulting • Logistics • Travel

International SOS is a leader in health and security services, dedicated to protecting individuals and organizations from health and security threats. With over 40 years of experience, they provide comprehensive travel risk management solutions and 24/7 assistance to help businesses safeguard their employees' wellbeing globally. Serving over 9,000 organizations in 90 countries, International SOS emphasizes proactive health management and crisis response, ensuring organizations can navigate and mitigate risks effectively.

📋 Description

• Oversee daily operations and agent activities supporting patient scheduling, referrals, and healthcare administration • Distribute workloads and manage assigned functions • Monitor call handling times, customer satisfaction, script adherence, and other performance indicators • Conduct evaluations, document employee performance, and provide coaching and feedback • Maintain adherence to procedures, service standards, organizational policies, and applicable healthcare regulations, including HIPAA • Identify opportunities to improve processes, service quality, and team effectiveness • Compile monthly performance reports • Review employee timekeeping records and maintain program documentation • Collaborate with project management, organizational leadership, and external partners • Provide training and mentoring, address personnel concerns, and foster a supportive work environment

🎯 Requirements

• High school diploma or GED equivalent • At least 3 years of management experience, including 2 years managing professional and administrative personnel • Experience working closely with senior personnel, government employees, and other contractors • Ability to build effective teams, resolve personnel issues, and manage employee performance • Familiarity with performance management, quality control, accounting, and finance standards and practices • Proficiency in Microsoft 365, including Teams, Excel, and Outlook • Ability to learn and navigate additional systems and technologies • Strong customer service, communication, critical thinking, problem-solving, and organizational skills • Attention to detail and accuracy • Working knowledge of military healthcare processes and healthcare administration • Experience managing a fast-paced, high-volume call center • Experience with CXone, MHS GENESIS, or other call center software

🏖️ Benefits

• Comprehensive medical, dental, vision, and basic life insurance • 401k plan • Paid time off • Annual bonus

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