Head of Customer Self-Service Onboarding, Sales

Job not on LinkedIn

🔥 39 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $207.4k - $311.2k / year

⏰ Full Time

🔴 Lead

🤑 Sales

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1990

💼 Consulting

📣 Marketing

💳 Fintech

Consulting • Marketing • Fintech

Block is a technology company that aims to increase access to the global economy through its various brands. Square provides commerce and financial services designed for sellers, while Cash App offers an easy platform for spending, sending, and storing money. Afterpay allows customers to manage their spending over time. Additionally, TIDAL empowers artists by providing them with tools for entrepreneurship, and Bitkey and Proto focus on bitcoin and related services. Together, these services contribute to building an open financial system accessible to everyone.

📋 Description

• Define the learning strategy for seller onboarding, connecting seller needs with clear learning objectives, content, and measures of success • Design and launch modular learning paths, short-form videos, interactive tutorials, setup guides, webinars, and on-demand courses • Adapt learning paths to different business types, products, roles, and levels of technical experience • Develop outlines, scripts, storyboards, and sample modules while guiding contributors and production partners • Guide product and operational decisions for a self-service onboarding portal • Translate seller research and learning needs into requirements for navigation, content discovery, guided setup, and personalized recommendations • Partner with Product, Design, and Engineering to prioritize features, evaluate tradeoffs, test prototypes, and launch improvements • Define how sellers move between independent learning, live education, and assisted onboarding • Establish ownership for publishing, maintaining, and improving the portal after launch • Partner with Sales and Onboarding to introduce relevant learning throughout the purchase, setup, and first-use journey • Develop recommendations, communications, and reminders to help sellers complete key tasks • Build scalable live training programs, including webinars and group sessions • Measure setup progress, time to first use, product adoption, seller confidence, and demand for assisted support • Use learning analytics, seller research, support questions, and experiments to identify where sellers get stuck • Test and improve content formats, learning paths, and portal experiences • Evaluate AI-assisted guidance and content tools with standards for accuracy, privacy, and human review

🎯 Requirements

• Extensive experience building customer education, digital learning, or self-service onboarding programs at scale • Experience supporting a high-velocity sales organization is ideal • Track record of taking customer-facing learning programs from concept to launch and demonstrating improvements in onboarding or product adoption • Deep expertise in instructional design, adult learning, curriculum development, and task-based learning • Hands-on experience producing modular courses, video tutorials, interactive learning, webinars, and written guidance • Experience with learning management systems, digital authoring tools, content management platforms, and learning analytics • Strong product judgment and experience partnering with Product, Design, and Engineering on customer-facing portals or digital learning experiences • Experience building content production and maintenance processes, including quality review, accessibility, localization, and version control • Analytical skills and ability to connect learning engagement with customer behavior and business outcomes • Strong writing and storytelling skills, with ability to make complex concepts clear and actionable • Ability to lead complex programs across teams without direct reporting authority, make decisions independently, and align senior stakeholders

🏖️ Benefits

• Remote work • Medical insurance • Flexible time off • Retirement savings plans • Modern family planning • Reasonable accommodations throughout the recruitment process

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume