Manager, SMB Account Management – Food and Beverage

🔥 1 minute ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $119.6k - $216k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1990

💼 Consulting

📣 Marketing

💳 Fintech

Consulting • Marketing • Fintech

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📋 Description

• Lead and develop a remote team of 10-12 Account Managers focused on growth and retention for SMB Food and Beverage merchants • Drive measurable outcomes in upsell, retention, and customer satisfaction through pipeline management and consistent coaching • Drive performance through structured 1:1s, pipeline reviews, accountability, and team cadences • Partner cross-functionally to surface merchant insights, resolve escalations, and improve the customer experience • Support leadership in executing team OKRs and implementing program improvements • Identify enablement opportunities and reinforce best practices across the team • Serve as a senior escalation point for complex or high-impact merchant situations • Travel approximately once per quarter for team events or customer meetings • Report directly to the Head of US SMB Account Management

🎯 Requirements

• 8–10+ years of experience in Account Management, Sales, Business Development, or Marketing • 3–5 years of direct people management experience in a quota-carrying or performance-driven environment • Experience working with SMB or Mid-Market F&B businesses • Track record of consistently exceeding revenue and retention goals • Strong coaching skills with demonstrated ability to improve performance across a team • Experience working cross-functionally to resolve issues and improve processes • Excellent written and verbal communication skills • Fluidity leveraging AI in day to day work • All around builder mentality

🏖️ Benefits

• Remote work • Medical insurance • Flexible time off • Retirement savings plans • Modern family planning • Reasonable accommodations for disabled applicants • Inclusive interview experience

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