Customer Service Specialist

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INVICTA SOFTWARE

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Cybersecurity • SaaS • Enterprise

INVICTA SOFTWARE is a company offering a modular, fully integrated Security Operations (SecOps) platform that consolidates endpoint management, IT service management, and cybersecurity into a single centralized solution. Its product suite—Invicta ONE, Invicta DESK and Invicta GUARD—provides AI-driven threat detection and automated orchestration to surface intelligence, alert, and remediate issues across IT, security and operations. The company primarily sells its SaaS platform through channel partners to organizations such as schools and enterprise customers.

📋 Description

• Respond promptly to customer inquiries via phone, email, and chat • Diagnose and troubleshoot software issues, escalating complex cases to technical teams when necessary • Guide customers through product features, updates, and best practices • Document customer interactions and solutions accurately in the CRM system • Follow up with customers to ensure their issues are fully resolved and satisfaction is achieved • Identify trends in customer feedback and suggest improvements to enhance the user experience • Maintain up-to-date knowledge of Invicta Software products and industry developments • Provide timely, accurate, and professional support to customers through multiple channels • Resolve customer issues efficiently while maintaining a positive and helpful attitude • Collaborate with internal teams to improve products and services based on customer feedback • Maintain detailed records of customer interactions and track issue resolution progress

🎯 Requirements

• High school diploma or equivalent required; associate or bachelor’s degree preferred • 1–3 years of experience in customer service, preferably in a software or technology environment • Strong written and verbal communication skills • Proficiency with CRM software and Microsoft Office Suite • Ability to manage multiple tasks and prioritize effectively in a fast-paced setting • Problem-solving mindset with attention to detail and patience • Comfortable working independently and as part of a collaborative team • Must be a resident of United States

🏖️ Benefits

• Competitive salary and performance-based bonuses • Comprehensive health, dental, and vision insurance plans • Generous paid time off and holiday schedule • Opportunities for professional growth and development • Supportive and inclusive company culture • Flexible work arrangements to promote work-life balance