Customer Care Representative – Life Insurance

🔥 0 minutes ago

🌾 Iowa – Remote

🌾 Iowa – Remote

💵 $35k - $40k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Transamerica

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1904

💼 Consulting

🏥 Healthcare

💸 Finance

Consulting • Healthcare • Finance

Transamerica is a financial services company that provides a diverse range of products and services, including life insurance, retirement planning, mutual funds, annuities, and employee benefits. It aims to help individuals plan for their financial future and live their best lives by offering research-based tools, education, and guidance. Transamerica works with institutions and advisors to deliver solutions and services designed to attend to the evolving needs of individuals and employers. They also focus on retirement security and investment management, emphasizing innovation and leadership in the financial industry.

📋 Description

• Answer calls regarding retirement, life, and annuity investment products • Identify customer needs and provide personalized service • Engage more knowledgeable team members as needed • Locate and research information using multiple systems and technologies • Coordinate with cross-functional departments to resolve issues • Document customer inquiries and associated actions • Follow up on outstanding items in a timely manner • Learn and maintain a basic understanding of products, procedures, and systems • Achieve department metrics and expectations • Participate in a team-based environment to achieve department goals

🎯 Requirements

• Associate’s degree in a business field or equivalent experience • One year of call center or customer service experience, or financial services industry experience • Ability to communicate with customers professionally, orally and in writing • Ability to work independently and as part of a team • Proficiency using MS Office tools • Understanding of retirement, life, and annuity investment products preferred • Ability to work varied shifts • Must be authorized to work for any employer in the U.S.; visa sponsorship is unavailable

🏖️ Benefits

• Competitive Pay • Bonus for Eligible Employees • Pension Plan • 401k Match • Employee Stock Purchase Plan • Tuition Reimbursement • Disability Insurance • Medical Insurance • Dental Insurance • Vision Insurance • Employee Discounts • Career Training & Development Opportunities • Paid Time Off starting at 160 hours annually for employees in their first year of service • Ten (10) paid holidays per year • Be Well Company holistic wellness program, including Wellness Coaching and Reward Dollars • Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service • Adoption Assistance • Employee Assistance Program • Back-Up Care Program • PTO for Volunteer Hours • Employee Matching Gifts Program • Employee Resource Groups • Inclusion and Diversity Programs • Employee Recognition Program • Referral Bonus Programs