Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $12 - $13 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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ACC Premiere

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🍽️ Food & Beverage

🏥 Healthcare

📦 Logistics

Food & Beverage • Healthcare • Logistics

ACC Premiere is a contact center and customer experience outsourcing firm that provides high-touch customer support, technical troubleshooting, crisis management, and sales support for consumer brands. The company implements and customizes CRM systems, leverages AI-powered contact center solutions, cloud telephony, analytics, and process re-engineering to deliver actionable insights and improve lifetime customer value. ACC Premiere partners with enterprise CPG, food & beverage, healthcare/pharma, retail and DTC brands to manage consumer affairs, recalls, and volume surges while optimizing performance and compliance.

📋 Description

• Handle customer inquiries and complaints • Maximize every sales opportunity by upselling and cross-selling profitable products • Document and update customer records based on interactions • Maintain a knowledge base of evolving products and services • Increase customer retention through creative problem-solving • Handle numerous customer inquiries promptly, accurately, and efficiently • Provide customer service via phone, social media, live chat, email, SMS, and video platforms

🎯 Requirements

• Pennsylvania residency required • Minimum of 2 years of customer service experience in a call center environment • Experience supporting luxury brand products and services preferred • Experience supporting home appliances preferred • Minimum high school diploma required; college preferred • Experience diagnosing and troubleshooting • Experience supporting consumer products and/or services • Excellent written and verbal communication skills • Positive and professional demeanor • 100% attendance

🏖️ Benefits

• Equipment Provided • Paid Training • Product training • Systems training • Remote training via Teams/Zoom • Promotion opportunities from within • Employee-centric work environment