Customer Service Representative

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RealTruck, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📦 Logistics

💼 Consulting

📣 Marketing

Logistics • Consulting • Marketing

RealTruck, Inc. is an e-commerce and retail company that designs, manufactures, and sells truck caps, bed covers, steps, and related accessories directly to consumers and through a network of over 800 dealers. They provide a 3D cap builder for custom configurations, produce products at a plant in Ohio, deliver via their own specialty fleet, and offer professional installation through certified local dealers. RealTruck serves both recreational and commercial truck markets and operates internationally.

📋 Description

• Provide front-line product support in a friendly, approachable, and professional manner • Respond to customer inquiries and issues through phone, email, chat, and social media • Provide accurate and timely assistance with product-related problems and inquiries • Handle high-volume inbound customer touchpoints across all channels • Address installation, technical, product condition, warranty, hardware, and general product information issues • Maintain knowledge of product offerings, functionality, manufacturing processes, updates, trends, and changes • Educate internal and external customers about product features • Communicate resolution steps to help achieve customer satisfaction • Enter warranty no-charge orders resulting from customer inquiries, claims, and troubleshooting • Maintain records of customer interactions, transactions, comments, and complaints • Complete customer transactions, documentation, and warranty data entry promptly • Collaborate with cross-functional teams to provide product trends and inbound-touchpoint reasons • Maintain a positive, empathetic, and professional demeanor at every customer touchpoint • Meet or exceed customer service expectations and product-category goals • Continuously improve product knowledge, system comprehension, and technical skills through training • Perform additional assigned duties

🎯 Requirements

• High school diploma is required • Minimum 1+ years of customer service, hospitality, technical support, or related work experience is required • 2–5 years of experience preferred • Experience in CRM is preferred • No required licenses • Ability to effectively use Microsoft Office Suite, including Outlook, Word, and Excel • Excellent written and oral communication skills • Ability to maintain or exceed performance with high accuracy • Flexibility and innovation in resolving problematic issues professionally • Advanced organization, prioritization, and attention to detail skills • Ability to resolve conflict with ease and compassion • Ability to work independently or with others in a fast-paced environment with constant interruptions • Excellent attendance and dependability • Ability to respond to common inquiries or complaints • Proficiency with multilateral computer systems and technology • Flexible schedule with availability to work weekends and holidays • Ability to solve practical problems and interpret written, oral, diagram, or schedule instructions

🏖️ Benefits

• Comprehensive medical, dental, and vision health insurance eligibility within 30 days of your date of hire • Company-paid life insurance • Short- and long-term disability coverage • Matched 401(k) savings program • Educational assistance and reimbursement • Wellbeing days • Parental leave • Referral bonuses • Employee discounts on RealTruck products • Big discounts on Truck Hero products for employees, family, and friends • Remote work arrangement