Customer Service Support Representative II – Women's Health & Genetics

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $18 - $21 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

💰 $2G Post-IPO Debt - LabCorp on 2024-09

Healthcare • Pharmaceuticals • Biotechnology

Labcorp is a global leader in laboratory services, diagnostics, and drug development. The company provides testing, data and scientific insights to doctors, hospitals, pharmaceutical companies, researchers and patients, reaching more than 160 million patients annually. Labcorp operates a large global laboratory footprint with roughly 71,000 employees across 100+ countries and invests in advanced technologies (including AI and digital solutions) to accelerate drug development, support precision medicines (such as cell and gene therapies and oncology diagnostics), and inform clinical decision-making.

📋 Description

• Answer high-volume inbound calls from patients, doctors’ offices, and private insurance carriers • Make outbound calls to resolve open patient accounts receivable and customer inquiries • Initiate payment plans for patients with outstanding balances • Use multiple resources and systems to research and resolve patient inquiries while on the phone • Explain women’s health, genetics, and oncology testing coverage, costs, and financial responsibility • Explain billing or account information clearly and professionally • Maintain established performance and quality goals • Complete structured training and become proficient with role processes • Deliver exemplary customer experiences through innovation and continuous improvement

🎯 Requirements

• Associate degree with 1 or more years of relevant experience, or high school diploma or equivalent with 3 or more years of relevant experience • 1 year or more call center experience or healthcare-related customer service preferred • 1 year or more medical billing, insurance claims, and explanation of benefits (EOB) experience preferred • 1 year or more patient billing experience preferred • Experience in genetics, women’s health, and oncology specialty testing billing preferred • Experience supporting payer and laboratory billing processes for genetic and molecular testing reimbursement preferred • Experience with Medicare and Medicaid payers preferred • Bilingual English/Spanish capability preferred • Strong verbal and written communication skills • Ability to work and learn in a fast-paced environment • Attention to detail • Ability to explain complex testing coverage, costs, and financial responsibility clearly and empathetically • Ability to work independently and as part of a team • Excellent organizational skills • Proficiency navigating multiple computer screens and applications • Alpha-numeric data entry proficiency • Customer-focused problem-solving and resolution skills • Adherence to confidentiality, privacy, and regulatory compliance requirements

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability (STD) • Long-term disability (LTD) • 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan • Career-building opportunities • Professional development opportunities