Entry-Level Bilingual Customer Service and Claims Positions, Spanish, Brazilian Portuguese

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🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Sedgwick

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• Expedite the Customer Service claims application process • Ensure correct case assignment • Act as a customer liaison to help customers reach the correct contact person • Handle USA and Latin American customers • Assign new claims to the appropriate claims handler • Enter verbal and written application information accurately into the claims management system • Contact customers by telephone, written correspondence, and/or the claims system regarding required documentation, time frames, and claim status • Communicate clearly and professionally regarding all aspects of the claims process • Participate in and maintain a quality service culture within the Customer Service Team • Serve as a cross-trained resource supporting multiple functions or departments as operational needs require • Perform other duties as assigned

🎯 Requirements

• 1–2 years of office experience • High school diploma or GED required • One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred • Literate in English and able to read and communicate effectively in a professional setting • Bilingual Spanish and Brazilian Portuguese customer service capability • Excellent oral and written communication • PC literate, including Microsoft Office products • Good customer service skills • Strong organizational skills • Good interpersonal skills • Ability to work in a team environment • Ability to meet or exceed Performance Competencies • Attendance during scheduled work hours is required • Ability to handle multiple priorities and meet deadlines

🏖️ Benefits

• Stable, consistent work environment – whether in-office or virtual • Comprehensive training • Dedicated mentorship • Career growth opportunities • Diverse benefits package supporting mental, physical, financial, and professional well-being • Medical insurance • Dental insurance • Vision insurance • 401k and matching • PTO • Disability insurance • Life insurance • Employee assistance • Flexible spending or health savings account • Other additional voluntary benefits