Director, Customer Engagement, Strategic Alliances and Advocacy

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $235k - $255k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 0%

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Iovance Biotherapeutics, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏥 Healthcare

🧬 Biotechnology

💊 Pharmaceuticals

Healthcare • Biotechnology • Pharmaceuticals

Iovance Biotherapeutics, Inc. is pioneering a transformational approach to treating cancer by harnessing the human immune system's ability to recognize and attack diverse cancer cells in each patient. The company focuses on T-cell-based immunotherapy, specifically Tumor Infiltrating Lymphocyte (TIL) therapy, which involves reinvigorating a patient’s TILs to fight cancer. Iovance's TIL therapy is being investigated in clinical trials across multiple advanced solid tumor cancers. Additionally, the company is advancing genetically modified TIL therapies and exploring potential applications of PBL (peripheral blood lymphocyte) therapy for blood cancers. As a leader in cell therapy, Iovance owns a state-of-the-art Cell Therapy Center in Philadelphia for manufacturing their therapies using proprietary GMP. The company is at the forefront of developing personalized and patient-specific cancer treatments.

📋 Description

• Develop and execute regional advocacy engagement strategies aligned with corporate and brand objectives • Build and maintain relationships with patient advocacy organizations across current and future oncology indications • Support patient education, survivorship, community outreach, and advocacy initiatives • Gather and communicate stakeholder insights to inform business strategy, customer engagement planning, and patient support efforts • Develop and maintain relationships with community and academic oncology thought leaders • Build and expand a strategic lung cancer and sarcoma stakeholder network • Engage emerging and established thought leaders to support pipeline milestones, clinical trial awareness, and launch readiness • Maintain stakeholder maps, engagement plans, and account intelligence • Partner with Medical Affairs and Commercial teams to coordinate stakeholder engagement activities • Lead planning and execution of regional society meetings, advocacy events, and oncology conferences • Support engagement activities at major national and specialty congresses, including ASCO, ASTCT, SITC, SSO, IASLC WCLC, and CHEST • Represent Iovance at external meetings and events in a compliant, professional, and strategically aligned manner • Partner with Medical Affairs, Commercial, Clinical Development, Corporate Communications, and other cross-functional teams • Synthesize stakeholder feedback and field insights to support organizational decision-making and strategic planning • Support launch readiness and indication-specific customer engagement plans • Ensure activities comply with applicable legal, regulatory, and company policies • Monitor trends in oncology, immuno-oncology, and cell therapy • Identify opportunities and barriers impacting patient access, referral pathways, stakeholder engagement, and treatment adoption • Support annual planning, budget management, and measurement of stakeholder engagement effectiveness • Provide regional insights and recommendations to inform enterprise strategy and future investment decisions • Adhere to Iovance Biotherapeutics’ core values, policies, procedures, and business ethics • Perform miscellaneous duties as assigned

🎯 Requirements

• Bachelor's degree required • 10+ years of experience in biotechnology, pharmaceuticals, oncology, advocacy, customer engagement, stakeholder relations, or related healthcare fields • Demonstrated experience building and managing relationships with advocacy organizations, healthcare professionals, key opinion leaders, or treatment centers • Experience in oncology required • Experience supporting product launches, market development initiatives, or late-stage pipeline programs • Strong relationship-building, communication, and influencing skills • Proven ability to work effectively across matrixed organizations and drive execution through cross-functional partnerships • Strong strategic thinking, stakeholder management, and project leadership capabilities • Ability to thrive in a fast-paced, highly regulated environment • Ability to remain in a stationary position for extended periods • Ability to move about within an office or remote workspace and exert up to 10 pounds of force occasionally • Visual acuity sufficient for preparing and analyzing data, viewing computer screens, and extensive reading • Repetitive motion involving wrists, hands, and/or fingers • Ability to communicate effectively to exchange information • Ability to engage in analytical, conceptual, and problem-solving activities in a dynamic business environment • Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem-solving, analysis, and discretion • Ability to handle work-related stress and multiple priorities simultaneously with a sense of urgency • Ability to meet deadlines

🏖️ Benefits

• Travel up to 50% within the United States • Reasonable accommodation may be provided to enable individuals to perform required functions • Diverse and inclusive work environment • Equal-opportunity employment • Assistance or accommodation to apply is available • Professional or remote office environment