Director, Client Success

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 10%

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Ventra Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

Ventra Health is a healthcare revenue cycle management (RCM) company that provides end-to-end medical billing, coding, claims management, denial prevention, payer contracting, and collections services for hospitals, health systems, and physician practices across the U. S. Its offerings combine domain expertise and white‑glove client service with proprietary data and AI-powered platforms—vCision (AI & automation) and vSight (data & analytics)—to improve reimbursement, reduce denials, accelerate cash collections, and deliver measurable RCM performance improvements. Ventra emphasizes enterprise service delivery, provider education, compliance and coding audits, patient responsibility management, and payer strategy, serving thousands of providers and facilities nationwide.

📋 Description

• Oversee and ensure that Managers, Client Success maintain and develop strong, long-term client relationships • Ensure related operational and business services departments remain on track for their clients • Monitor and assess CRM performance and activity for assigned clients, escalating issues and concerns as appropriate • Monitor client performance and ensure Client Success standards are met • Use KPI tools and analytics to manage, report, and provide visibility into internal and external client performance and health • Mentor assigned Managers, Client Success in managing clients to meet or exceed expectations • Establish and ensure regular face-to-face client meetings occur with CRM • Proactively analyze client results to identify revenue cycle and client success issues • Collaborate with Operations, Business Services teams, and leadership to implement solutions • Ensure client concerns are escalated and resolved in a timely manner • Assist implementation teams and Managers, Client Success with new client and expansion implementations • Ensure compliance with applicable healthcare and security regulations • Oversee, mentor, and support the growth of assigned Client Success colleagues • Perform special projects and other assigned duties

🎯 Requirements

• High School Diploma or GED • Bachelor’s Degree in business, healthcare management, or related field preferred • At least five years (5) in healthcare, revenue cycle management, or related field • Basic familiarity with medical billing and terminology • Ability to read, understand, and apply state/federal laws, regulations, and policies • Ability to communicate with diverse personalities in a tactful, mature, and professional manner • Ability to remain flexible and work within a collaborative and fast paced environment • Ability to deliver high quality service excellence with high attention to detail • Understand and comply with company policies and procedures • Proven strong leadership/management skills to manage, motivate, and set expectations with team members • Strong presentation development and delivery skills • Strong knowledge in RCM, accounting, and/or finance • Strong customer service and customer facing skills • Strong judgment skills and problem-solving skill • Strong oral, written, and interpersonal communication skills • Strong time management, organizational, and decision-making skills • Strong knowledge of Outlook and RCM software or equivalent workflow management software

🏖️ Benefits

• Performance-based incentive plan • Discretionary incentive bonus • Referral bonus • Reasonable accommodations for qualified individuals with disabilities