Patient Operations Manager

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $140k - $160k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

👻 Ghost score 0%

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Iovance Biotherapeutics, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏥 Healthcare

🧬 Biotechnology

💊 Pharmaceuticals

Healthcare • Biotechnology • Pharmaceuticals

Iovance Biotherapeutics, Inc. is pioneering a transformational approach to treating cancer by harnessing the human immune system's ability to recognize and attack diverse cancer cells in each patient. The company focuses on T-cell-based immunotherapy, specifically Tumor Infiltrating Lymphocyte (TIL) therapy, which involves reinvigorating a patient’s TILs to fight cancer. Iovance's TIL therapy is being investigated in clinical trials across multiple advanced solid tumor cancers. Additionally, the company is advancing genetically modified TIL therapies and exploring potential applications of PBL (peripheral blood lymphocyte) therapy for blood cancers. As a leader in cell therapy, Iovance owns a state-of-the-art Cell Therapy Center in Philadelphia for manufacturing their therapies using proprietary GMP. The company is at the forefront of developing personalized and patient-specific cancer treatments.

📋 Description

• Report to the Executive Director, Patient Support Services • Collaborate with patients, caregivers, healthcare providers, and external patient services to ensure a best-in-class patient experience • Provide oversight of contracted patient support agents, including performance metrics, accuracy, customer engagement, and training • Develop and maintain Standard Operating Procedures and Work Instructions for IovanceCares Patient and Reimbursement Support programs • Liaise with Case Management and Payer Access Cell Therapy teams to resolve complex reimbursement issues and provide training • Interface with community accounts affiliated with GPOs to support case management and reimbursement pull-through • Collaborate with interdisciplinary healthcare teams at treatment centers • Oversee and audit patient assistance program applications • Oversee PSS reimbursement support services • Assess patient, caregiver, and provider needs; develop action plans to address reimbursement barriers and support treatment initiation and continuation • Manage patient and provider program issues, vendors, eligibility processes, escalations, and program improvements • Provide reimbursement expertise to internal stakeholders across sales, marketing, medical affairs, market access, national accounts, legal, and finance • Maintain business acumen and knowledge of reimbursement and market access • Identify improvements in the patient access journey • Ensure adherence to patient services policies and procedures • Provide input on materials increasing awareness of IovanceCares services • Request and consolidate patient services analytics into presentation-ready formats • Manage and track decisions in trackers • Assist with vendor-related issues • Perform miscellaneous duties as assigned • Travel less than 10%

🎯 Requirements

• Minimum of 8 years of related experience with a bachelor’s degree, or 6 years and a master’s degree; 3 years of experience with a PhD; or 10 or more years equivalent experience with a high school diploma • Prior experience with Patient Services case management and reimbursement support at a biotech or pharmaceutical company/Hospital • Strong understanding of the healthcare industry, private and government payer landscape, patient and inpatient reimbursement access and support • Ability to prioritize and organize large volumes of cases and complete projects on time • Knowledge of HIPAA/HITECH regulations and laws protecting patient identifying information • Ability to thrive in a fast-paced environment, adapt to change, and resolve complex problems promptly • Ability to work effectively within a complex organizational structure • Exceptional oral and written communication skills • Ability to work autonomously and in teams • Must adhere to Iovance Biotherapeutics’ core values, policies, procedures, and business ethics • Preferred: oncology Patient Services programming and new-to-market therapy experience • Preferred: experience with complex IT systems or portals supporting customer service, healthcare scheduling, supply chain management, and call centers • Preferred: familiarity with heavily regulated, quality-control-driven environments • Preferred: hospital experience • Preferred: familiarity with CPT/HCPCS and ICD-10 diagnosis codes • Preferred: familiarity with hospital claims forms • Must remain stationary, standing or sitting for prolonged periods • Must be able to move inside an office and exert up to 10 pounds of force occasionally • Must have visual acuity to prepare and analyze data, view computer screens, and read extensively • Requires repetitive wrist, hand, and/or finger motions • Must be able to communicate with others to exchange information • Requires clear conceptual thinking, judgment, troubleshooting, problem-solving, analysis, discretion, stress management, multitasking, and meeting deadlines

🏖️ Benefits

• Remote office environment • Reasonable accommodation available upon request • Less than 10% travel

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