Bi-lingual Pharmacy Tech Support – Call Center Rep

🔥 0 minutes ago

🐊 Florida, Nevada, +2 more states – Remote

🐊 Florida – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🤠 Texas – Remote

💵 $18 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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IQVIA

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏭 Manufacturing

📣 Marketing

💰 $1G Post-IPO Debt on 2023-05

Consulting • Manufacturing • Marketing

IQVIA is a global leader in data analytics and technology solutions, dedicated to improving health outcomes. The company utilizes its Connected Intelligence platform to harness the power of advanced data analytics and artificial intelligence, facilitating innovation in healthcare. IQVIA focuses on various areas, including clinical research, technology, and consulting services to solve complex healthcare challenges and accelerate the delivery of new therapies to patients.

📋 Description

• Provide payment assistance solutions such as co-pay cards or vouchers • Serve as the primary call center contact for patients, pharmacies, and medical professionals using an Opus Health program • Provide initial support via telephone, email, fax, or other available contact methods • Field card activation, program eligibility, program benefit explanation, and submission rejection troubleshooting requests • Quickly assess user issues and provide first-level problem resolution • Document resolution-specific information • Escalate unresolved issues promptly to the appropriate area • Recognize operational challenges and suggest recommendations to management • Work 40 hours per week under moderate supervision

🎯 Requirements

• High School Diploma or equivalent • Pharmacy Technician experience required • HIPAA certified • Call center experience required; 3+ years preferred • Experience in medical claim processing is a plus • Bilingual in English and Spanish • Ability to work 40 hours per week • Ability to work one of the listed EST shifts • Must reside in the same country where the job is located

🏖️ Benefits

• Opportunity to be converted to an IQVIA full-time employee • Incentive plans, bonuses, and/or other forms of compensation may be offered • Health and welfare benefits and/or other benefits may be offered • Equal opportunity employer • Diverse and inclusive corporate culture