Customer Account Executive, Enterprise

🕒 April 15

🏢🏡 New York City – Hybrid

💵 $140k - $165k / year

⏰ Full Time

🟢 Junior

🧑‍💼 Account Executive

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Ironclad

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🏢 Enterprise

SaaS • Enterprise • AI

Ironclad is a leading company providing AI-powered contract management software that enables businesses to manage contracts across their entire lifecycle with greater efficiency and security. Their platform offers a comprehensive suite of tools designed for legal, sales, finance, HR, marketing, and procurement teams, integrating capabilities such as drafting, editing, negotiation, search, storage, analytics, and e-signature in one cohesive system. Ironclad's advanced AI features assist in legal drafting and research, optimizing the contract creation and management process for enterprises worldwide. They are widely recognized as a leader in the contract lifecycle management industry.

📋 Description

• The Enterprise Customer Account Executive is responsible for driving retention and growth across a portfolio of strategic, upmarket customers. • This role owns the end-to-end renewal motion while identifying and closing expansion opportunities within the installed base. • Working in close partnership with Enterprise Account Executives and cross-functional teams, the CAE ensures disciplined commercial execution, strong forecast accuracy, and consistent customer outcomes. • This role requires a balance of strategic thinking, data-driven decision making, and hands-on execution.

🎯 Requirements

• At least 1 year in Sales role • Proven experience owning and executing complex renewal motions end-to-end • Demonstrated ability to identify, build, and close upsell and cross-sell opportunities within an installed base • Strong commercial acumen, including pricing strategy, negotiation, and deal management • Ability to analyze customer data and translate insights into actionable plans • High level of organization with strong pipeline management and forecast accuracy • Experience working cross-functionally with Sales, Customer Success, Product, and Support teams • Ability to manage multiple accounts and priorities in a fast-paced, high-growth environment • Strong communication skills with experience navigating multiple stakeholders, including executive audiences • Trusted advisor mindset with the ability to balance customer advocacy and commercial outcomes • Proactive, ownership-driven approach with a focus on execution and results

🏖️ Benefits

• 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available • Market-leading leave policies, including gender-neutral parental leave and compassionate leave • Family forming support through Maven for you and your partner • Paid time off - take the time you need, when you need it • Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use • Mental health support through Modern Health, including therapy, coaching, and digital tools • Pre-tax commuter benefits (US Employees) • 401(k) plan with Fidelity with employer match (US Employees) • Regular team events to connect, recharge, and have fun • And most importantly: the opportunity to help build the company you want to work at