Customer Account Executive

🕒 April 15

🏢🏡 San Francisco – Hybrid

💵 $160k - $230k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍💼 Account Executive

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Ironclad

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🏢 Enterprise

SaaS • Enterprise • AI

Ironclad is a leading company providing AI-powered contract management software that enables businesses to manage contracts across their entire lifecycle with greater efficiency and security. Their platform offers a comprehensive suite of tools designed for legal, sales, finance, HR, marketing, and procurement teams, integrating capabilities such as drafting, editing, negotiation, search, storage, analytics, and e-signature in one cohesive system. Ironclad's advanced AI features assist in legal drafting and research, optimizing the contract creation and management process for enterprises worldwide. They are widely recognized as a leader in the contract lifecycle management industry.

📋 Description

• Manage a book of business to drive expansion and retention by proactively identifying customer needs, uncovering growth opportunities, and positioning solutions to maximize customer value. • Execute a consistent and strategic sales process across the full customer lifecycle, including discovery, value articulation, negotiation, and close. • Collaborate cross-functionally with Customer Success, Implementation, Support and Product teams to ensure seamless execution, customer satisfaction, and long-term partnership success. • Maintain accurate forecasting and pipeline hygiene in sales tools, and regularly report on progress toward individual and team targets. • Continuously sharpen your sales skills and deepen your product knowledge by staying current on Ironclad’s capabilities and developing a strong understanding of the outcomes our customers are striving to achieve.

🎯 Requirements

• At least 2-5 years of new business sales or account management experience, ideally in B2B SaaS. • You’ve sourced and sold deals in the $25k-$250k ARR range and have experience running a full sales cycle on your own. • Comfort with basic sales tools and ability to utilize internal systems to surface upsell and cross sell opportunities within your book of business. • Excellent communication skills, and persistent follow through on commitments to our customers. • Works well with other teams and wants to own projects outside of just closing deals. • Self-sufficient with a strong internal sense of urgency. • Comfortable with commercial negotiation and willingness to iterate selling style as needed.

🏖️ Benefits

• 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available • Market-leading leave policies, including gender-neutral parental leave and compassionate leave • Family forming support through Maven for you and your partner • Paid time off - take the time you need, when you need it • Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use • Mental health support through Modern Health, including therapy, coaching, and digital tools • Pre-tax commuter benefits (US Employees) • 401(k) plan with Fidelity with employer match (US Employees) • Regular team events to connect, recharge, and have fun • And most importantly: the opportunity to help build the company you want to work at