Customer Success Manager

🔥 18 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Iron Mountain

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1951

📦 Logistics

💼 Consulting

🏥 Healthcare

Logistics • Consulting • Healthcare

Iron Mountain is a global leader in information management services, offering a wide range of solutions such as digital transformation, data and IT security, asset lifecycle management, and records storage. With operations across more than 60 countries, the company serves various industries including financial services, healthcare, public sector, and energy. Iron Mountain's services aim to protect, unlock, and extend the value of customers' information, leveraging advanced technologies like its InSight Digital Experience Platform to unify physical and digital data. The company also provides warehousing and logistics solutions, with a strong focus on sustainability and security.

📋 Description

• Drive loyalty and retention within National/Vertical Sales accounts. • Ensure the delivery of quality services. • Create revenue growth directly or indirectly within National/Vertical Sales accounts. • Partner with Directors and Account Executives to support all service lines in North America. • Develop and maintain strategic partnerships with key customer decision-makers. • Understand customer organizational business objectives and educate customers on emerging industry trends. • Lead contract strategy and renewal by identifying contract gaps, negotiating pricing and service level agreements, and executing renewals. • Manage customer experience and compliance by researching escalated service and billing issues. • Execute ad-hoc requests such as reports or audits in accordance with service level agreements. • Ensure adherence to Federal, State, and Local laws and Iron Mountain policies.

🎯 Requirements

• Four-year college degree required. • Deep understanding of Iron Mountain’s services, programs, workflows, systems, and processes across all lines of business. • Proven ability in relationship management and persuasion, proactively uncovering additional contacts and key decision-makers. • Strong business acumen and knowledge of Iron Mountain’s solution offerings and the competitive environment.

🏖️ Benefits

• Competitive compensation and benefits aligned with the experience. • Flexible work options/alternative work options to support work–life balance. • Comprehensive health, wellness, and retirement plans. • Opportunities for continuous learning and professional growth.