Client Manager – Commercial Lines, Middle Market

Job not on LinkedIn

🕒 May 13

🦌 Connecticut, Maine, +3 more states – Remote

🦌 Connecticut – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🤝 Client Partner

👻 Ghost score 59%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ironside Insurance Group

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

🛡️ Insurance

⚕️ Healthcare Insurance

Insurance • Healthcare Insurance

Ironside Insurance Group is a leading insurance agency founded in 2012, located in Boston's financial district. The company specializes in both personal and business insurance solutions, offering a wide array of products such as home, auto, flood, umbrella, and life insurance for individuals, as well as commercial property, general and professional liability, workers compensation, and cyber liability for businesses. Ironside is known for its strong client relationships built on honesty and integrity, and prides itself on fast response times and a reputation for excellent customer service. As an independent agent, they work with various leading insurance carriers to provide tailored coverage that meets clients' needs.

📋 Description

• Manage day-to-day service for an assigned commercial book, including client questions, policy changes, certificates, endorsements, audits, billing issues, and general account support • Coordinate renewal workflows by gathering updated information, preparing applications, reviewing renewal terms, tracking timelines, and keeping producers and clients informed • Review policies, endorsements, proposals, binders, applications, and carrier documents for accuracy • Support remarketing efforts by organizing submissions, exposure data, carrier correspondence, and proposal information • Communicate directly with clients, carriers, producers, and internal team members • Maintain accurate documentation in the agency management system • Help improve workflows as the agency continues to scale

🎯 Requirements

• At least two years direct experience as a middle market commercial lines account manager in an independent agency environment • Property & Casualty license required • Experience quoting and servicing Massachusetts commercial risks • Strong knowledge of property, general liability, commercial auto, umbrella/excess, workers compensation, and related coverages • Experience supporting larger or more complex commercial accounts preferred • Experience with real estate, construction, advanced industries, life science and non-profits is a plus • Ability to manage competing deadlines without letting details slip • Clear communication skills and a client-first mindset • Must live in Massachusetts, New Hampshire, Connecticut, Rhode Island, or Maine • Occasional travel to Boston, Massachusetts may be required

🏖️ Benefits

• Performance-based increases and bonus opportunities • 401k with up to a 4% company match (after 90 days) • Comprehensive health, dental and vision benefits with company contributions for both employees and their dependents • Group life insurance, short and long-term disability as well as accidental death insurance fully paid by Ironside • Generous flexible time off plan • Paid holidays • Parental leave • 100% remote work environment • Necessary equipment to help create your ideal workspace