User Support Program Manager

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🕒 June 3

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

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IT Coalition

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2006

🔒 Cybersecurity

🏛️ Government

☁️ SaaS

Cybersecurity • Government • SaaS

ITC Federal is a mid-sized federal systems integrator that specializes in information technology solutions for government agencies. They focus on application development, DevSecOps, cloud infrastructure, cybersecurity, and compliance, leveraging innovative approaches to help clients achieve efficiency and value. ITC Federal emphasizes integrity and a commitment to delivering impactful solutions that drive mission success for their customers in both domestic and international arenas.

📋 Description

• Senior Contractor responsible for designing, implementing, and overseeing end-user support for a large organizational component employing a broad spectrum of applications and hardware • Responsible for designing, directing, and evaluating the effectiveness of the entire program • Oversees all aspects of user and system documentation, training, communications, budgeting and staffing • Proactively seeks improvements to products, technologies, and approaches • Independently provides recommendations to Government managers on the best ways to make applications available and on which packages might be best suited for particular needs or the existing technical environment • Reports to the Contractor IT Manager or the Systems Manager for a very large case, but works extensively and directly with Government managers, attorneys, IT personnel, and support staff

🎯 Requirements

• Ability to obtain and maintain a U.S. Government Public Trust clearance prior to start (candidates are not required to be cleared at the time of application) • Authorized to work in the United States • Ability to work effectively in a fully remote environment • At least seven years of providing direct support to end users of computer applications preferred, including at least three years supervising a team providing such support • Experience actually setting up an end user support program • Must be an expert user of the applications supported; must have in-depth knowledge of the network, telecommunications, and operating systems environment being supported • At least two years of experience in automated litigation support very strongly preferred • Outstanding oral and written communications skills required

🏖️ Benefits

• Health, Dental and Vision • 401(k) • Tuition Reimbursement • Flexible Spending Account (FSA) • 11 Paid Federal Holidays • 3 weeks’ Paid Time Off