Content Strategist – III

🔥 6 minutes ago

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

👨🏼‍💻 Content Manager

👻 Ghost score 10%

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itD

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

itD is a technology and software development consultancy that partners with enterprise clients to design and deliver next-generation digital experiences, transform technology operations, and convert data into competitive advantage. The firm provides outcome-driven services including AI strategy and integration, data engineering and analytics, enterprise search and personalization, DevOps and cloud-native software engineering, managed services, change management, quality assurance, and digital accessibility. itD focuses on rapid, practical delivery for B2B and enterprise customers, blending full-service consultancy experience with specialized engineering agility.

📋 Description

• Plan and scope support content for upcoming WhatsApp product and feature launches with cross-functional teams • Audit existing content, identify gaps, and prioritize updates for launch readiness • Write, edit, and optimize Help Center articles, chatbot responses, and Generative AI support content • Manage confidential pre-launch content for accuracy and go-live readiness • Test and validate content by reviewing pre-launch features and chatbot experiences • Track content readiness, manage timelines, and communicate risks proactively • Coordinate with localization teams for timely delivery across global markets • Publish accurate and accessible content across all support channels for day-one readiness • Drive process improvements and maintain content standards and best practices • Attend internal practice community meetings • Collaborate with the itD practice team on industry thought leadership • Complete client case studies and learning material • Build material for the Digital Transformation practice • Attend internal itD networking events • Work with leadership on career fast-track opportunities

🎯 Requirements

• 2+ years of experience in technical writing or content strategy roles • 6+ months of experience creating or optimizing content for Generative AI or LLM-based systems • Strong content strategy and editorial skills, including writing, editing, and improving support content • Experience planning and delivering content aligned to product launch timelines • Experience working with content management systems (CMS) and project management tools • Strong project management skills with the ability to manage multiple concurrent workstreams • Excellent communication and stakeholder management skills • Ability to work in fast-paced, ambiguous environments with shifting deadlines • Bachelor’s degree in English, Communications, or a relevant field, or equivalent work experience required • Direct W2 employment required • Must be able to work in the United States • Employer is unable to offer sponsorship

🏖️ Benefits

• Comprehensive medical benefits • Medical, dental, vision, and life insurance • 401(k) plan • 401K matching • Paid holidays • Networking and career learning and development programs • Internal networking events • Career fast-track opportunities • Flexible remote work arrangement

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