Technical Support Engineer – Deliverability

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $72k - $112k / year

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Iterable

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

🤖 Artificial Intelligence

🤝 B2B

📣 Marketing

💰 $200M Series E on 2021-06

Artificial Intelligence • B2B • Marketing

Iterable is an AI-powered cross-channel marketing platform that enables businesses to engage consumers through integrated messaging across email, mobile, web, and more. It supports enterprises in designing and automating personalized marketing campaigns that leverage real-time data to enhance customer experiences. Iterable offers tools for data activation, segmented messaging, and dynamic campaign creation, allowing marketers to build individualized customer journeys and maximize campaign impact through seamless cross-channel communication. With a focus on enterprise solutions, it facilitates the transformation of marketing operations into secure and scalable systems.

📋 Description

• Become a subject matter expert on the Iterable platform and use that knowledge to help build internal tools supporting customer-facing teams • Serve as an internal escalation point for high-complexity support issues • Provide direct technical support to customers when escalated issues require advanced investigation • Query standard and nonstandard databases to troubleshoot issues, provide data insights, and support complex workflows • Collaborate with Engineering to support internal API integrations and custom tooling development • Analyze support trends and identify opportunities to improve tooling and reduce manual work • Develop or enhance internal dashboards, automation scripts, and troubleshooting utilities • Document findings and contribute to the team's knowledge base • Develop deep expertise in the Iterable platform and underlying systems • Surface bugs, resolve urgent issues, improve internal tools, and support complex data requests beyond self-service capabilities

🎯 Requirements

• 1-3 years of experience in a technical support engineering role or a similar role • Proficiency in scripting or programming languages • Strong understanding of APIs, including debugging with browser developer tools, Postman, or similar tools • Familiarity with front-end web technologies (HTML, JavaScript, CSS), either through professional experience or a credible software development boot camp • Working knowledge of DNS, SPF, DKIM, DMARC, and email deliverability concepts • Passion for building internal tools, automation, and improving operational efficiency • Excellent analytical and communication skills • Comfortable working in a fast-paced, cross-functional environment • Only candidates in the PST (US) time zone will be considered for this role • Nice to have: Familiarity with SQL (e.g., PostgreSQL or MySQL) • Nice to have: Working experience querying and troubleshooting data with Elasticsearch or similar NoSQL databases • Nice to have: Experience with email, push, and/or SMS platforms and providers • Nice to have: Experience with support case management platforms such as Jira or Zendesk • Nice to have: Experience with APM tools such as Datadog

🏖️ Benefits

• Paid parental leave • Competitive salaries • Meaningful equity • 401(k) plan • Medical, dental, vision, and life insurance • Community Impact Days • Fertility & Adoption Assistance • Paid Sabbatical • Flexible PTO • Monthly Employee Wellness allowance • Monthly Professional Development allowance • Pre-tax commuter benefits • Complete laptop workstation • Variable pay (where applicable) • Health & fitness stipends • Learning & development stipends