Content Operations Lead

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🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $58k - $68k / year

⏰ Full Time

🟠 Senior

👨🏼‍💻 Content Manager

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ITHAKA

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1995

💼 Consulting

📦 Logistics

📚 Education

Consulting • Logistics • Education

ITHAKA is a nonprofit organization that improves access to knowledge and education worldwide by operating digital libraries and preservation services, conducting research and advising colleges, and developing tools and programs to support teaching, learning, and scholarly communication. Its suite of services includes JSTOR, Portico, and other platforms that deliver scholarly journals, books, images, and primary sources to students, researchers, libraries, and publishers, while also advancing initiatives in open access, college affordability, credit mobility, and preservation of digital collections.

📋 Description

• Ensure content is successfully received, processed, delivered, published, and maintained across multiple product lines and content types • Coordinate daily content operations workflows across Archive Journals, Books at JSTOR, Reveal Digital, Research Reports, and emerging initiatives • Drive improvements to content quality, metadata integrity, discoverability, efficiency, scalability, and consistency • Investigate and resolve content and data issues; lead retrospective remediation and operational cleanup initiatives • Partner with platform teams, vendor teams, and other stakeholders on operational alignment, automation, and workflow optimization • Serve as a subject matter expert on content operations standards and workflows • Develop and maintain operational documentation and process guidance • Identify root causes and implement process improvements to reduce recurring problems • Guide vendors and operational partners through direction, feedback, training, and problem-solving support • Evaluate content deliveries, workflow exceptions, and production risks • Support operational readiness for new products, content types, and strategic initiatives • Follow digital accessibility requirements and implement accessibility best practices • Travel occasionally, less than 10% of the time, primarily to Michigan and New York offices

🎯 Requirements

• Bachelor’s degree or equivalent combination of education and work experience • 2–4 years of experience in scholarly publishing, digital collections, electronic publishing, archives, or related operational environments • Strong understanding of content operations, digital publishing workflows, and content quality standards • Ability to think strategically about long-term process effectiveness while balancing day-to-day execution needs • Strong analytical, organizational, and problem-solving skills • Ability to manage multiple priorities and shifting business needs • Experience developing process documentation, operational guidance, and workflow standards • Knowledge of XML, SGML, ONIX, metadata standards, content delivery workflows, or related publishing technologies preferred • Experience with JIRA, Google Workspace, Microsoft Office Suite, databases, FTP, or related operational systems preferred • Ability to independently identify and implement solutions to operational challenges • Ability to design and document new or revised processes • Ability to communicate complex ideas clearly across teams and leadership levels • Ability to anticipate organizational needs and adapt strategy and workflow accordingly • Must be able to work and reside in the continental United States • Must not require any type of immigration sponsorship to work in the United States • Commitment to ITHAKA’s organizational values of belonging, evidence, speed, teamwork, and trust

🏖️ Benefits

• Medical, dental, and vision plans • Employer-paid 10% retirement contribution • Paid parental and caregiver leave • 22 days of paid time off • 11 paid holidays • Up to 12 sick days • Wellness benefits • Reasonable accommodations during the application or hiring process