IT Support Technician

🕒 September 9

🇺🇸 United States – Remote

💵 $70k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ITOCHU International Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1918

⚡ Energy

🍽️ Food & Beverage

🏠 Real Estate

Energy • Food & Beverage • Real Estate

ITOCHU International Inc. is the American subsidiary/office of ITOCHU Corporation, a large, diversified Japanese trading and investment company. The Washington-based entity is part of ITOCHU's global network and is associated on the parent site with business areas including Food; Energy & Chemicals; Textile; Machinery; Metals & Minerals; ICT & Financial Business; and General Products & Realty, indicating it supports cross-border trading, investment and business development activities across those sectors.

📋 Description

• Administer and support the Microsoft 365 environment, including users, licenses, groups, Exchange Online, Teams, OneDrive, and SharePoint • Manage Entra ID and Active Directory, including user provisioning, deprovisioning, security groups, and multi-factor authentication • Lead SharePoint governance, organization, permissions management, and content cleanup initiatives • Own end-to-end employee onboarding and offboarding processes, including account setup, access management, hardware deployment, and equipment recovery • Configure, deploy, and support Windows workstations, laptops, and company-issued mobile devices • Provide responsive help desk support and resolve hardware, software, connectivity, and access-related issues • Support VPN connectivity and coordinate with vendors and managed service providers to drive issue resolution • Maintain accurate IT documentation, asset inventories, and access records while supporting security and compliance initiatives • Independently own projects and daily operational responsibilities supporting the organization's technology

🎯 Requirements

• 2-5 years of experience in IT support, systems administration, or Microsoft 365 administration • Hands-on experience supporting Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive • Experience administering Entra ID/Active Directory, user lifecycle management, security groups, and MFA • Strong troubleshooting, problem-solving, and customer service skills • Excellent written and verbal communication abilities • Detail-oriented, process-driven, and capable of managing priorities independently • Proven ability to work effectively in a remote environment • Microsoft 365 administration and support • Entra ID (Azure AD) administration, identity management, and access controls • Windows 10/11 deployment, configuration, and support • Mobile device management for iOS and Android platforms • VPN administration and troubleshooting (SonicWall NetExtender or similar) • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education, certifications, and hands-on experience • Experience supporting a remote or distributed workforce preferred • Microsoft certifications such as MS-900, MS-102, AZ-104, or SC-300 are a plus

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