Senior Tooling and Automation Engineer

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🤖 QA Automation Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ITTConnect

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

ITTConnect is a staffing agency that specializes in connecting IT professionals with companies across various industries in the USA and Latin America. They provide tailored recruitment solutions including IT recruiting, staff augmentation, and executive search services. The company utilizes a network of specialized IT recruiters and cutting-edge recruiting tools to efficiently meet the staffing needs of their clients, ensuring quality and a high submit-to-hire ratio.

📋 Description

• Design, build, and maintain integrations between platforms using APIs, webhooks, and email • Write connecting code, skills, and apps with AI-assisted development tools • Own Jira Service Management configuration, including screens, workflows, custom ticket and request types, automations, and queues • Identify and reduce noise across the alerting cycle so only actionable alerts reach the team • Serve as the senior escalation point for tooling failures, broken integrations, misbehaving automation, authored scripts, and false-positive alerts • Set and enforce standards for tooling integrations and alerting • Work with platform administrators on changes inside their tools • Identify tooling gaps and lead build-or-buy decisions from business justification through evaluation and rollout • Ensure each customer's tooling is fully rolled out and tuned to their environment • Configure custom OS patching and observability alerting policies agreed with customers • Explain tooling to customers, including its function, installation, and environmental impact • Produce service level objective, utilization, and operational reporting for delivery leadership • Execute work within an ITIL-aligned change management framework • Document integrations, automations, and configuration for auditability and continuity

🎯 Requirements

• 12+ years of IT experience • 5+ years focused on tooling, automation, or systems integration in IT environments • Experience building and owning integrations rather than only using tools • MUST BE fluent in English • Experience as the first or only person responsible for a whole tooling stack • Fluency with AI-assisted coding tools such as Claude, Cursor, or Replit, with working code examples • Hands-on experience with REST APIs, webhooks, JSON, XML, and common authentication methods • Scripting and development capability in Python, PowerShell, or JavaScript • Working knowledge of Git for source control • Experience administering Jira Service Management or a comparable ITSM platform, including workflows, request types, and automations • Working knowledge of RMM, network monitoring, and backup tooling • Experience tuning alerting to reduce noise • Solid understanding of ITIL and change management • Strong troubleshooting skills across platforms, integrations, and automation • Clear, customer-facing communication style • Associate's or bachelor's degree in information technology or a related field, or equivalent hands-on experience • Preferred: Direct experience with NinjaOne, Auvik, Bocada Cloud, or Jira Service Management • Preferred: Experience leading tool evaluations and vendor selection, including proof-of-concept work and business justification • Preferred: Familiarity with workflow-automation or iPaaS platforms