Field Service Technician

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🔥 0 minutes ago

🦌 Connecticut, Maine, +8 more states – Remote

🦌 Connecticut – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote

💵 $30 - $37 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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ITW

WebsiteLinkedInAll Job Openings

10,000+ employees

🚘 Automotive

🏗️ Construction

🍽️ Food & Beverage

Automotive • Construction • Food & Beverage

ITW is a global, multi-industry manufacturing leader (Illinois Tool Works Inc. ) founded in 1912 and built around a proprietary business model. The company operates through seven industry-leading segments and more than 80 global divisions to deliver customer-focused industrial solutions—ranging from components and fastening systems to food-preservation and motion-powering technologies. ITW emphasizes innovation, sustainability, and strong margins and returns while serving primarily business customers worldwide.

📋 Description

• Provide remote technical support via telephone and ticketing system • Perform routine preventative maintenance • Troubleshooting and full diagnostics of mechanical & electrical system failures • Provide formal service quotes to customers • Conduct full system testing and calibrations after repairs • Manage individual service cases regularly to meet departmental metrics and key performance indicators (KPIs) • Manage travel schedule and expenses in line with ITW guidelines • Support service growth with the region

🎯 Requirements

• Associate's degree in Electronics, Mechanical Engineering, or related field with 3–5 years of relevant experience, or High School Diploma/GED with 5–7 years of field-based experience in electronic instrumentation maintenance and troubleshooting. • Demonstrated adherence to workplace safety standards and best practices. • Strong diagnostic skills and ability to interpret mechanical drawings and electrical schematics. • Proficient in using hand tools, machine tools, and precision measuring instruments. • Excellent communication, interpersonal, and customer service skills with a professional demeanor. • Flexible and adaptable with strong organizational skills; willing to work outside normal business hours when needed. • Self-motivated with the ability to take initiative, work independently, and solve problems in a fast-paced environment. • Proficiency in Microsoft Office Suite; experience with Microsoft Navision and Dynamics CRM is a plus. • Valid driver’s license with a clean record. • Ability to travel within the United States up to 70% of the time.

🏖️ Benefits

• Company-paid vehicle • 7.5% 401K match • 4 weeks of paid time off • 10 paid company holidays • Recognition program • Competitive health insurance