Product Solutions Consultant

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🔥 1 minute ago

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ITW

10,000+ employees

🚘 Automotive

🏗️ Construction

🍽️ Food & Beverage

Automotive • Construction • Food & Beverage

ITW is a global, multi-industry manufacturing leader (Illinois Tool Works Inc. ) founded in 1912 and built around a proprietary business model. The company operates through seven industry-leading segments and more than 80 global divisions to deliver customer-focused industrial solutions—ranging from components and fastening systems to food-preservation and motion-powering technologies. ITW emphasizes innovation, sustainability, and strong margins and returns while serving primarily business customers worldwide.

📋 Description

• Partner with customers within an assigned territory to help them get the most value from Alpine software and improve business operations • Maintain customer relationships and support new business opportunities through software demonstrations, technical assistance, and subject matter expertise • Partner with Sales on customer priorities, prospect evaluations, new account acquisition, and territory growth • Evaluate plant operations to identify productivity, paperwork, and workflow improvements using Alpine software • Manage technical implementation projects, including installation coordination, business rule files, training, go-live support, and Help Desk transition • Serve as territory software expert for escalated customer requests • Introduce new software features, explain release value, and support adoption • Build relationships with customer leadership, designers, estimators, production teams, and key users • Translate customer and market requirements into themes, epics, user stories, acceptance criteria, and product enhancement requests • Collaborate with Product, Engineering, Support, Marketing, Operations, Sales, and Solutions Delivery • Clarify scope, priorities, customer impact, and desired outcomes with technical leads and development teams • Provide specifications, examples, workflow context, and end-user perspective to development teams • Represent product direction, release value, customer impact, and adoption considerations internally and externally • Support product releases by validating features, communicating changes, preparing field guidance, and gathering post-release feedback

🎯 Requirements

• Bachelor's degree in Business, Engineering, Computer Science, Architecture, Construction Management, Marketing, or a comparable discipline preferred • MBA or advanced product/business training is a plus • 3+ years of experience in construction technology, component manufacturing, truss design, software consulting, software implementation, product management, or a related field preferred • Ability to travel 50% of the time • Experience with technical implementation of software and customer training preferred • Experience in the truss, building components, construction, or construction software industry preferred • Experience interacting with customers in a service, support, consulting, implementation, sales engineering, or technical advisory capacity • Experience contributing to Agile software product development; familiarity with Scrum, SAFe, backlogs, user stories, and release planning preferred • Strong organizational, project management, communication, and presentation skills • Self-motivated, energetic, independent, results-driven, and able to work autonomously and as part of a cross-functional team • Ability to be flexible and adaptable in a changing environment • Valid driver license and good driving record required for territory travel

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