Patient Services Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 12%

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IVF Florida

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1986

💼 Consulting

⚖️ Legal

🏥 Healthcare

Consulting • Legal • Healthcare

IVF Florida is a Florida-based reproductive medicine practice and fertility clinic that provides comprehensive family-building services, including in vitro fertilization (IVF), intrauterine insemination (IUI), egg freezing, donor and surrogacy programs, genetic testing, and oncofertility care. With multiple locations across Florida and decades of experience, their board-certified reproductive endocrinologists and lab teams deliver patient-centered care, culturally competent services (including LGBTQIA+ support), and financial planning options to help make fertility treatment accessible.

📋 Description

• Welcome patients and visitors to the office • Answer and assist all incoming telephone calls • Schedule appointments using a computerized scheduling system and conduct follow-up calls when necessary • Provide timely and accurate information and quality customer service to incoming patient inquiries • Maintain patient accounts by obtaining, recording, and updating personal, financial, and insurance information

🎯 Requirements

• High school diploma; Associates degree preferred • Minimum of 1 year experience in a hospital or medical office setting • Extensive knowledge of insurance/benefits, medical terminology and medical billing • Knowledge of office procedure and office machines (i.e. computer, fax, copier, etc.) • Basic computer proficiency with Microsoft Office suite • Ability to communicate accurately and concisely • Excellent interpersonal skills • Strong attention to detail • Ability to organize and manage multiple priorities and meet deadlines in an ever-changing environment • Women's health, OB/GYN, or Fertility experience preferred

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) with company match • Tuition assistance and professional development support • Performance-based bonus opportunities • Generous paid time off, paid holidays, and paid parental leave • Life and disability benefits • Fertility Discount Program • Employee wellness and recognition programs