Digital Success Strategy Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $104k - $162k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Strategy

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Jamf

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

💼 Consulting

📦 Logistics

📣 Marketing

💰 $300M Post-IPO Secondary on 2021-09

Consulting • Logistics • Marketing

Jamf is a leading provider of Apple device management and security solutions. The company offers a comprehensive platform designed to simplify the management and security of Apple products in business, education, and healthcare environments. With a range of products like Jamf Pro for business and higher education, Jamf School for K-12, and Jamf Protect for endpoint security, Jamf enables organizations to enhance productivity and security of their Apple devices. The company is trusted by top technology companies and brands to automate, scale, and secure Apple IT workflows, ensuring modern, efficient operations while safeguarding user privacy. Jamf is dedicated to creating solutions that are enterprise secure and consumer simple, helping its clients manage and secure the Apple experience with ease.

📋 Description

• Own Jamf’s digital customer success strategy, including segmentation, lifecycle, and one-to-many engagement • Design and lead an AI-powered evolution of the digital customer success motion • Define strategy, requirements, and priorities for tooling and automation • Partner with the Digital Success Engineer to ensure tooling supports the engagement model • Own adoption, retention, and coverage outcomes; define metrics and targets • Design end-to-end digital engagement programs, customer journeys, campaigns, in-app guidance, and lifecycle touchpoints • Partner with analytics and data teams to target engagement using customer health, adoption, and usage signals • Establish governance and guardrails for automated customer communications • Align CSM, Marketing, Product, and Operations stakeholders around the strategy and roadmap • Serve as a subject-matter expert and internal advocate for digital and scaled customer success • Execute the strategy and roadmap autonomously and escalate novel or highly cross-functional decisions • Handle other duties and special projects as assigned

🎯 Requirements

• 6+ years in customer success, digital or scaled customer success, or customer engagement strategy, including designing and running digital or one-to-many programs • Deep expertise in digital customer success, segmentation, lifecycle design, tech-touch engagement, and supporting tooling • Demonstrated ability to apply AI and automation to customer engagement • Experience translating strategy into clear requirements and priorities for technical builders • Working knowledge of customer success data and metrics, including adoption, customer health, gross retention, and net retention • Familiarity with Gainsight, Salesforce, and in-app or digital-engagement tooling (preferred) • Strong communication and cross-functional leadership skills • Bachelor’s degree in a business, technical, or related field, or equivalent experience • A combination of relevant experience and education may be considered • Certifications in relevant customer success, engagement, or data platforms (preferred)

🏖️ Benefits

• Flexible, open culture based on respect and trust • Work-life balance • Training and room to grow • Vertical and horizontal career development opportunities • Best-in-class sales-focused Bootcamp training with technical and product knowledge • Team best-practice sharing and support • Opportunity to make a meaningful impact for more than 75,000 global customers