Order Management Specialist I

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $44k - $65k / year

⏰ Full Time

🟢 Junior

🦅 H1B Visa Sponsor

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Jamf

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

💼 Consulting

📦 Logistics

📣 Marketing

💰 $300M Post-IPO Secondary on 2021-09

Consulting • Logistics • Marketing

Jamf is a leading provider of Apple device management and security solutions. The company offers a comprehensive platform designed to simplify the management and security of Apple products in business, education, and healthcare environments. With a range of products like Jamf Pro for business and higher education, Jamf School for K-12, and Jamf Protect for endpoint security, Jamf enables organizations to enhance productivity and security of their Apple devices. The company is trusted by top technology companies and brands to automate, scale, and secure Apple IT workflows, ensuring modern, efficient operations while safeguarding user privacy. Jamf is dedicated to creating solutions that are enterprise secure and consumer simple, helping its clients manage and secure the Apple experience with ease.

📋 Description

• Validate approved quotes against supporting purchase orders, signed quotes, Stripe payment confirmations, or tickets • Own quote approvals to trigger order creation, fulfilment, and invoicing • Manage and prioritize a queue of requests with urgency and customer service • Triage requests and escalate them to the appropriate teams • Accept approved quotes to trigger order creation, fulfilment, and invoice processing • Review and approve return quotes and coordinate credit memos with Finance • Confirm fulfilment completion and order synchronization before invoicing • Troubleshoot fulfilment errors within SLAs • Escalate quote builds or revisions to Deal Operations and true loss approvals to Finance • Audit and maintain CRM data in Salesforce.com • Perform SFDC workflow testing for Order Management and Returns • Support retention and revenue targets • Perform other duties and special projects as needed

🎯 Requirements

• Minimum of 1 year in a detail-oriented environment (Required) • Minimum of 1 year customer service experience (Required) • Order Management Specialist experience (Preferred) • Salesforce or alternative CRM platform experience (Preferred) • 2-year / Associate's Degree or equivalent experience (Required) • A combination of relevant work experience and education may be considered • Participation in ongoing security training is mandatory • Adherence to established security protocols and responsible handling of sensitive data • Understanding of relevant privacy regulations and reporting breaches • Acknowledgment of the Jamf Code of Conduct and applicable security and privacy policies

🏖️ Benefits

• Open, flexible culture based on respect and trust • Work-life balance prioritized • Volunteer time off • Inclusive and supportive work environment • Reasonable accommodation support for disabilities or religious beliefs • Opportunity to make a meaningful impact for more than 75,000 global customers • Empowerment to make an impact and bring different perspectives • Support and resources for personal and professional growth

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