Technical Coordinator

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 28 days.
• No salary listed.

Apply Now

Find Similar Remote Jobs

Velocity, A Managed Solutions Company

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

☁️ SaaS

📡 Telecommunications

🤝 B2B

SaaS • Telecommunications • B2B

Velocity, A Managed Solutions Company is a U. S. -based managed technology and services provider that builds and operates IT, network, voice and media solutions for multi-location businesses—especially hospitality and retail. Velocity offers managed network & data solutions, VoIP and SIP-based voice platforms, Wi‑Fi, Free‑to‑Guest TV, Starlink integration, a global advertising/media network, on-site technician and repair depot services, 24/7 call center support, and software platforms (V-CLOUD™, V-SELECT® portal, GEM expense management and other SaaS offerings). Founded in 2005 and headquartered in Holland/Toledo, OH, Velocity emphasizes centralized operations, large-scale field technician coverage (5,500+), device and network management (3M devices, 42K network connections), and fully redundant data centers to support enterprise-grade deployments for businesses.

📋 Description

• Interact with customers and collect information for Technical Analysts installing and troubleshooting customer issues • Coordinate all aspects before Test and Turn Up of newly installed circuits • Coordinate cutover of existing network equipment for deployed customer solutions • Collaborate with Technical Analysts for TTU/Cut Over dispatches • Work with Customer Success Managers and vendors on customer solution deployments • Recognize, identify, and prioritize incidents according to customer requirements, policies, and operational impact • Provide technical leadership and maintain accountability until issues are resolved • Create or update knowledge base articles and runbooks with technical and service teams • Ensure compliance with infrastructure standards and security • Gather information for Technical Analyst 2 to support complex solution design • Communicate effectively with project stakeholders • Work Monday through Friday, 9:00 a.m. to 5:30 p.m. EST

🎯 Requirements

• Associate degree in information technology, Computer Science, Engineering, Communications, or applicable work experience • IP Network troubleshooting experience • LAN and WAN experience • Knowledge of protocol and packet analysis • Understanding of NAT • Understanding of copper/fiber, ISDN, T1, wireless • Background in cloud-based communication solutions like Office 365 and Microsoft Teams • Technical writing experience • Understanding of Ethernet cable and phone line termination • General Telephony understanding (PSTN, POTS, PRI, TDMs, SIP) • Candidates must be legally authorized to work in the United States without current or future employer sponsorship • At least 2 years of experience troubleshooting enterprise network systems • Understanding of Voice/VoIP service • Understanding of subnetting within WAN & LAN environments • General understanding of VOIP • Ability to troubleshoot using the OSI model • Working technical knowledge of voice infrastructure, systems, software, and voice hardware • Ability to create accurate diagrams and documentation • Ability to design solutions in accordance with customer expectations • Provides specific detailed information for hardware and software selection • Strong interpersonal, oral communication, analytical, and problem-solving abilities • Ability to prioritize and execute tasks in a high-pressure environment • Strong customer service orientation • Ability to work effectively with staff, customers, and vendors • Ability to work independently and collaboratively • Professional personal presentation • Organizational, planning, and attention to detail skills

🏖️ Benefits

• Medical, Dental, Vision • PTO & Paid Holidays • Paid Sick Time • Paid Parental Leave • 401K – with Employer Match • Company provided Life Insurance, Short/Long-Term Disability • Supplemental Benefits Available • Collaborative work environment • Equal opportunities to thrive

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume