Customer Success Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $55k - $65k / year

⏰ Full Time

🟢 Junior

💰 Account Manager

🚫👨‍🎓 No degree required

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JDPA LIMITED

WebsiteLinkedInAll Job Openings

- employees

🚘 Automotive

🛡️ Insurance

💼 Consulting

Automotive • Insurance • Consulting

JDPA LIMITED is a provider of data, analytics, and software solutions serving the automotive ecosystem and adjacent financial and insurance sectors. It offers vehicle valuations, market and retail intelligence, quality and customer-experience benchmarks, digital marketing and advisory services to OEMs, dealers, insurers and lenders. JDPA LIMITED combines proprietary customer and VIN data with advanced analytics and SaaS products to help clients improve product design, retail performance, risk management, and finance operations.

📋 Description

• Support Account Executives to optimize client relationships • Contact clients to verbally communicate necessary changes • Research and standardize account records and documentation • Resolve billing issues with clients and/or vendors and escalate issues as appropriate • Set and manage own priorities to contribute to team goals and meet monthly deadlines • Follow existing processes and contribute to assessing and documenting processes for continuous improvement and changing client needs • Adhere to corporate policies and procedures • Perform other duties as assigned

🎯 Requirements

• Minimum 1 year of customer service experience • Analytical and problem-solving mindset • Strong people and communication skills • Fast learner and logical thinker with exceptional attention to detail • Highly organized and detail-oriented, with a high level of accuracy • Sense of urgency and goal-oriented • Able to work independently with minimal direction and collaborate with other teams • Self-motivated and results-driven with a strong work ethic • Excellent customer service orientation • Proficient use of Excel, Microsoft Teams, and Salesforce • Able to work in a fast-paced environment and adapt to changing company needs • Must be legally authorized to work in the country where employment is offered • No employment sponsorship provided

🏖️ Benefits

• Medical, dental, vision, disability, and life insurance • Retirement savings programs • Paid time off • Wellness programs • Flexible work arrangements • Opportunities for learning and development • Other company-sponsored benefits

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