Helicopter Maintenance Analyst

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jet Support Services, Inc. (JSSI)

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1990

💼 Consulting

📦 Logistics

🛡️ Insurance

Consulting • Logistics • Insurance

Jet Support Services, Inc. (JSSI) is a leading independent provider of maintenance programs and financial services for the business aviation industry. With over 30 years of experience, JSSI offers hourly cost maintenance programs designed to stabilize maintenance costs and enhance the residual value of aircraft for owners and operators. The company also provides extensive parts procurement, leasing, and supply chain solutions for a diverse range of business aircraft. Utilizing a wide array of advisory and digital services, JSSI supports aircraft owners and operators through every stage of the aircraft lifecycle—from acquisition to maintenance management and asset optimization. Additionally, JSSI offers aviation capital solutions tailored to the financial needs of their clients, ensuring a comprehensive suite of services for the global aviation market.

📋 Description

• Serve as the primary point of contact for assigned helicopter customers • Proactively contact customers, provide updates, monitor account health, and support account retention • Own customer-reported issues from initial contact through confirmed resolution • Coordinate with Records, Technical Publications, Onboarding, Quality, Sales, and other internal teams • Conduct customer check-in calls according to fleet size and account-health status • Review At-Risk scores in Salesforce and log customer interactions, activities, notes, and follow-up tasks • Escalate extended work requests, custom program updates, and complex issues to the Team Lead • Respond to Records compliance notes and submit MTS Tickets for equipment changes, builds, and large data projects • Coach and assist the Records team with account context and customer requirements • Monitor Holding Area revisions and coordinate customer preferences and reviews • Arrange PTO account coverage and document open-case status before leave

🎯 Requirements

• 5+ years of experience in aviation, with helicopter experience strongly preferred • Familiarity with helicopter maintenance concepts, compliance tracking, or aviation operations • Excellent written and verbal communication; comfortable picking up the phone and leading a customer conversation • Highly organized, with the ability to manage multiple priorities • Eagerness to learn the Traxxall platform and grow into full account ownership • Proficient in Microsoft Office • CRM experience (Salesforce or equivalent) is a plus • Experience with Traxxall, CAMP, Veryon Tracking, or other maintenance tracking platforms is preferred • Background in helicopter operations, MRO, or flight operations is preferred • Familiarity with FAA, EASA, or Transport Canada regulatory frameworks is preferred • Customer service or account management experience in a technical environment is preferred

🏖️ Benefits

• Equal opportunity employment • Full-time employment

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