Senior Customer Success Manager

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jifiti

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

💳 Fintech

Consulting • Logistics • Fintech

Jifiti is a global technology company that specializes in embedded lending solutions. The company operates a white-labeled platform designed for banks, lenders, and merchants, enabling them to deploy and scale various consumer and business financing programs at any point of sale. Their offerings include a comprehensive range of financing options such as installment loans, lines of credit, and buy now pay later (BNPL) solutions, catering to both B2C and B2B markets. In addition to its lending platform, Jifiti also provides digital gift card solutions and supports financing in both online and in-store environments.

📋 Description

• Own a portfolio of US enterprise and mid-market clients across the full customer lifecycle, from implementation through renewal and expansion • Lead executive business reviews and joint success plans tied to client lending program goals • Track account health and program KPIs, including application volume, approval and conversion rates, funded volume, usage, NRR and churn risk • Drive renewals, upsell and cross-sell with Sales, and own a forecast for the account portfolio • Identify risk early and run recovery plans with Delivery, Product and Support • Coordinate new features, integrations and merchant/lender rollouts within existing accounts • Bring structured customer feedback into the product roadmap • Build scalable CS playbooks, QBR templates and onboarding-to-adoption handoffs for the US market • Represent Jifiti at client sites and US industry events • Work closely with Sales, Delivery, Product and Support as the voice of the US customer inside Jifiti

🎯 Requirements

• 5+ years in Customer Success, Account Management or Technical Account Management in B2B SaaS • Proven ownership of enterprise or strategic accounts, including renewals and expansion targets • Experience with financial institutions or fintech: consumer lending, BNPL / POS financing, payments or banking software • Comfort with technical products: APIs, integrations and platform configuration • Data-driven approach to account health, with CRM / CS tools (Salesforce, HubSpot, Gainsight or similar) • Bachelor's degree or equivalent experience • Based in the US and authorized to work in the US • Experience with a white-label or embedded finance platform serving banks and merchants – an advantage • Knowledge of lending concepts such as promotional credit terms, multi-lender waterfalls, approval rates and funded volume – an advantage • Experience in a global company working with an Israel-based R&D team – an advantage

🏖️ Benefits

• Renewal, upsell and cross-sell opportunities are part of the compensation-related role scope, but no explicit bonus, commission, equity, insurance, leave, retirement, or other benefits are stated.

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